‎Using Your System | SimpliSafe Support Home
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What is the difference between Home Mode and Away Mode?

SimpliSafe® Systems have three arming states - Off, Home, and Away. Learn more about the differences here

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Device and Sensor Settings

Each sensor has unique settings. Learn how to optimize your device settings in this helpful guide

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Securing Your SimpliSafe®

Protect your account like you protect your property with additional verification

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Featured Articles

How To Find or Change Your Safe Word
How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How to Improve Upload Speed?
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Testing the Motion Sensor Gen 1
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
SimpliSafe® Excess Payback
Dark Mode for the SimpliSafe® Mobile App
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Video Doorbell Pro Motion Detection
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Glassbreak Sensor Offline
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Outdoor Camera Mount Feels Loose or Not Sturdy
Motion Sensor Gen 1 Offline
2-Step Verification for SimpliSafe® Accounts
What is Practice Mode?
How to Replace Motion Sensor Gen 2 Battery
How To Set Up or Delete A Custom PIN
How To Change The Entry Sensor's Chime Volume
How to Find the Serial Number for Your SimpliSafe® Device or Camera
Motion Sensor Gen 2 Not Detecting Motion
Base Station and System Settings
Why Can't I See All of My System Locations in the Mobile App?
Camera Motion Detection by System Arming State
Entry Sensor Alert Voice Prompt
My privacy shutter isn’t responding correctly.
How to Reset Your Smart Alarm Wireless Indoor Security Camera
What Does "Invalid Base Station Serial" Mean?
How To Replace Smoke Detector Battery
How to Reset the Video Doorbell Pro
Motion Sensor Gen 2 False Alarms
How to Rename a SimpliSafe® Sensor
What are the Wi-Fi upload speed requirements?