‎Using Your System | SimpliSafe Support Home
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What is the difference between Home Mode and Away Mode?

SimpliSafe® Systems have three arming states - Off, Home, and Away. Learn more about the differences here

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Device and Sensor Settings

Each sensor has unique settings. Learn how to optimize your device settings in this helpful guide

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Securing Your SimpliSafe®

Protect your account like you protect your property with additional verification

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
SimpliSafe® Excess Payback
My privacy shutter isn’t responding correctly.
How to Improve Upload Speed?
What does the signal strength next to my camera in the app indicate?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How to Reset the SimpliCam® Wired Indoor Camera
Motion Sensor Gen 1 Offline
My Entry Sensor Will Not Pair to My System
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Why Can't I See All of My System Locations in the Mobile App?
How To Change The Entry Sensor's Chime Volume
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Dark Mode for the SimpliSafe® Mobile App
Testing the Smoke Detector
How Does the Entry Sensor Respond During an Alarm
How many devices can I connect to the Base Station?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Biometric Authentication for SimpliSafe® Accounts
App Error: Internet Not Found
App Error: Your connection is not private
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How do I reset or change my password for my SimpliSafe® account?
Camera Motion Detection by System Arming State
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Maximising Battery Life of the Wireless Outdoor Security Camera
Glassbreak Sensor Offline
How to Download Recordings From Your Camera
2-Step Verification for SimpliSafe® Accounts
How to Reset Your Smart Alarm Wireless Indoor Security Camera
SimpliCam Wired Indoor Camera LED Status Light Colours
Base Station and System Settings
How to Connect a SimpliSafe® System to Wi-Fi
Scheduled Arming for Your SimpliSafe® System