‎Using Your System | SimpliSafe Support Home

Featured Articles

How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
Where Can I Submit a Product or Feature Request?
Dark Mode for the SimpliSafe® Mobile App
How To Replace Water Sensor Battery
Glassbreak Sensor Offline
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Motion Sensor Gen 2 False Alarms
Can't Initiate Live Stream From Within the SimpliSafe® App
App Error: Internet Not Found
Motion Sensor Gen 1 Offline
How To Check The Firmware Version of SimpliSafe® Devices
2-Step Verification for SimpliSafe® Accounts
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
How do I reset or change my password for my SimpliSafe® account?
What does “Unable to Stream Video” mean?
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
My Entry Sensor Will Not Pair to My System
What Does "Invalid Base Station Serial" Mean?
How Does the Entry Sensor Respond During an Alarm
What are the Wi-Fi upload speed requirements?
Testing the Motion Sensor Gen 1
Maximising Battery Life of the Wireless Outdoor Security Camera
What Is The Red Button On The Top Of The Keypad?
How to Rename a SimpliSafe® Sensor
Video Doorbell Pro Motion Detection
Video Doorbell Pro Requirements
How to activate app control
My privacy shutter isn’t responding correctly.
App Error: Your connection is not private
What does the signal strength next to my camera in the app indicate?
How to Improve Upload Speed?
Testing the Smoke Detector