‎Using Your System | SimpliSafe Support Home
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What is the difference between Home Mode and Away Mode?

SimpliSafe® Systems have three arming states - Off, Home, and Away. Learn more about the differences here

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Device and Sensor Settings

Each sensor has unique settings. Learn how to optimize your device settings in this helpful guide

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Securing Your SimpliSafe®

Protect your account like you protect your property with additional verification

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
SimpliSafe® Excess Payback
How Does the Entry Sensor Respond During an Alarm
Testing the Smoke Detector
Testing the Motion Sensor Gen 1
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Why Can't I See All of My System Locations in the Mobile App?
Glassbreak Sensor Offline
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Panic Button Not Responding
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
App Error: Your connection is not private
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Camera Motion Detection by System Arming State
Video Doorbell Pro Motion Detection
What are the Wi-Fi upload speed requirements?
How to Improve Upload Speed?
How to Download Recordings From Your Camera
What does the signal strength next to my camera in the app indicate?
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Motion Sensor Gen 2 False Alarms
Biometric Authentication for SimpliSafe® Accounts
How to Replace Motion Sensor Gen 2 Battery
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Key Fob Not Responding To Button Presses
How To Replace Panic Button Battery
How to add the SimpliSafe® widget to your Smart Phone
How to Reset Your Smart Alarm Wireless Indoor Security Camera
Dark Mode for the SimpliSafe® Mobile App
Using SimpliSafe® With Google Home and Google Assistant
How to Find the Serial Number for Your SimpliSafe® Device or Camera