‎Using Your System | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
SimpliSafe® Excess Payback
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Where Can I Submit a Product or Feature Request?
Dark Mode for the SimpliSafe® Mobile App
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Testing the Smoke Detector
What Does "Invalid Base Station Serial" Mean?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Biometric Authentication for SimpliSafe® Accounts
How do I track my order?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Video Doorbell Pro Motion Detection
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Glassbreak Sensor Offline
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Key Fob Not Responding To Button Presses
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
How to add the SimpliSafe® widget to your Smart Phone
Can't Initiate Live Stream From Within the SimpliSafe® App
How To Replace Water Sensor Battery
Video Doorbell Pro Requirements
App Error: Internet Not Found
Motion Sensor Gen 2 False Alarms
What Is The Red Button On The Top Of The Keypad?
SimpliCam Wired Indoor Camera LED Status Light Colours
How To Set Up or Delete A Custom PIN
Entry Sensor Alert Voice Prompt
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How To Replace Smoke Detector Battery
What is Practice Mode?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How To Replace Panic Button Battery
Motion Sensor Gen 1 Offline