I typically use SimpliSafe's Black Friday event to purchase new gear. However, given that they've increased their plan prices on a whim a couple years in a row, with no real reason or value, other than to increase their profit margins, I've decided to opt-out of rewarding them this Black Friday, and

Yesterday my wife and I left for a weekend trip and I received a text at 6:12am that our master bedroom motion detector went off, causing an alarm at 6:12 am. Excellent performance on the SMS alert. At 6:14 while I was looking at the Android app my phone rang with a call from SS monitoring. He aske

What loss of sensitivity will occur if the sensor cannot be mounted to be pointed directly at the window glass?

Hello, I am looking for a wireless alarm system and this one looks solid, but I do want it to call (or send SMS) to any number(s) I choose every time is triggered. All the alarms I've had in the past (all wired and that's what I'm trying to avoid now) have a GSM module that allows me to program the

Business strategy here appears to be monitoring fees not customer service. Nor does it seem to be customer satisfaction either. Paid or not. My cheap cameras app and cameras features run circles around these with many free features, paid app extras (inexpensive) is even better. Including many requ

Hello,We moved into a new house a few months ago and I just installed a SimpliSafe home security system. Everything's done except for one big snag I ran into...I removed our old doorbell, then installed the mounting plate and wiring for the SimpliSafe camera doorbell. Once I slid on the SimpliSafe d

Referred my sister July 7, 2024 through the refer-a-friend promotion. I was to receive a $200 Visa after her system was monitored and paid after 45 days.  That was 5 months ago.  Repeated calls, they agreed the system had been correctly purchased through the required link, spoke to multip

Over 13 years as a SS customer, I and many others have asked for safe, precise integration with 3rd party IoT. On the plus side, to the best of my knowledge, SS has not been hacked. That is great and a #1 priority, but that also hinders integration with IoT devices. Many factors, including security,

I have used SimpliSafe for going on five years now and have always been happy with the service. However, I am now in a situation where it is very distressing to have the system not doing what I need it to do. My cat got out of my house last Monday (11 days ago). His escape was not recorded, nor any

I have just experienced the absolute worst customer service experience I have ever encountered. Took the agent 25 minutes to find our account. Now, how hard is it to look up an account? I explained multiple times I needed to speak to a Supervisor due to a conversation one of their call representativ

Some of the audible indications from the system are absolutely necessary, but a low battery signal should *never* wake me up at night by beeping, particularly if the system is off. The software could be enhanced to allow customization of these alerts. For example, I’d prefer alerts for non-urgent is

I just installed 5 new cameras today and cannot find a place in the camera settings (as indicated in one thread) to change each camera to motion sense only in home or away mode. Simplisafe chat wants me to uninstall and reinstall all the cameras which are now hard mounted.  It can't be that di