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Community Admin
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5.7K Messages
System Firmware 2.14 (July 2023)
Hi folks,
Base Station firmware 2.14 is rolling out now, with important fixes and improvements. We strongly recommend updating to this version as soon as possible.
Here’s what’s coming in 2.14:
- Improved communication between components and Base Station
- Further support for 4G cellular rollout (UK only)
- Fixed an issue with Base Station voice prompts being interrupted
- Fixes for a rare issue with stability of Base Station memory
- Laying the groundwork for upcoming features
Official Solution
davey_d
Community Admin
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5.7K Messages
11 months ago
Hi folks,
A smaller update is rolling out to all users very soon with some minor fixes and enhancements. If you have already updated to Firmware 2.14, you would see this as a new update on your Keypad and the SimpliSafe app. If you have not yet updated, you’ll skip straight to this latest version.
Here’s what’s added in this minor update:
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callessio
1 Message
1 year ago
When will we get this update?
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wh6c
3 Messages
1 year ago
How do we find the version number on our system?
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Philly78
6 Messages
1 year ago
Have yet to receive an update. Any chance someone might be able to push the update?
(edited)
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riveramendezivan
2 Messages
1 year ago
Please push the latest update to my base station too! I'm still running 2.12.2. Thanks
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mgbphoto
54 Messages
1 year ago
Power Outage Error Message _Troubleshooting
@davey_d and @emily_s
8-28-2023:
Update - I called Simplisafe technical support this morning and thanks to the great troubleshooting by technician John - we are up and running again. Very pleased, I have not called Simplisafe in maybe 5 years. Keypads, wireless network connecting and mobile app is connected again. John was amazing!
8-28-2023 - 0700 a.m.
This morning we woke up and now although the alarm is engaged, the keypad is out of range - so I do not have any method to disable the alarm. I will call in to get assistance.
8-26-2023:
Ran update today (8-26-23) and problems began - Apps on two different iphones (iPhone 14 and iPhone 7) show power outage. Refreshing screen does nothing. Logging out, logging back in no changes.
Keypad
Version 2.1.2.2
Loader 0.9.0
Hardware 1
Base Station
Version 2.14.2
Loader 0.90
WiFi 2.11.6
Audio 1.6.0
Saw this post:
https://support.simplisafe.com/conversations/gen-3-simplisafe/no-info-on-firmware-updates-very-buggy-wifi/64e3ccb0fa36f16d42e2b9d7
Per emily_s with the above post - I setup a guest network with WPA2-PSK [AES] security.
I do not want to change security to WPA-PSK [TKIP] + WPA2-PSK [AES]
It appears the new update has a bug with connecting to a wireless network.
Please advise, thank you.
(edited)
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carlton76
31 Messages
1 year ago
I ran this update however it won't update my keypads. My base station is showing 2.14.2 but my keypads are showing 2.12.2. When I select 'check for updates' it says I am up to date.
How do I get my keypads updated?
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ron_133
20 Messages
11 months ago
I am having the same problem with my base unit truncating voice prompts. I am currently on version 2.13.8. Is there any chance you could push the update to my system?
(edited)
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