‎24/7 Live Chat Available now! | SimpliSafe Support Home
 
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Community Admin

Community Admin

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533 Messages

Wednesday, June 26th, 2024 1:00 PM

24/7 Live Chat Available now!

SimpliSafe® is proud to have your back, no matter the hour. We’ve been keeping your homes and families safe for more than a decade, providing round-the-clock protection and lightning-fast response from our monitoring team. And now, we’ve got you fully covered for technical support too with Live Chat now 24/7!

 

Have a late-night question about a sensor error? Need step-by-step assistance setting up a new camera? Want to make changes to your account? Our dedicated team of agents are here for you, whenever you need. Just hit the Chat with us button at the bottom of the screen, anywhere on the Help Center or Community forum. You can even access our agents right from the SimpliSafe® app:

  1. Tap the three-bar ☰ Menu icon
  2. Select Help & Support
  3. Tap the Chat button

For more info on all of our Customer Service channels, head over to the Contact Us page.

Captain

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5.9K Messages

21 days ago

Years ago (2012 to be exact) Simplisafe support was open Monday - Friday, 9am to 5pm Eastern, except holidays.  And was I thrilled to call on a Friday afternoon a few weeks before Christmas and find out they "closed early" for the company holiday party.  Advance to today and its 2024 and Live Tech support chat is open 24x7! On this topic, it is incredible how things have improved. A tip of the hat to SS management, now just make sure to double up on training, online tools etc etc :-)

983 Messages

21 days ago

Nice

Captain

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5.9K Messages

It is now10:45pm central on a Sunday night and just tested the new 24x7 chat tech support.  Reported base issue with error light. Transferred from autobot to a live agent, srart to finish, in less than 2 minutes!  I cannot comment on the quality of the support I would have received but the response time and courtesy of the agent: outstanding.

To SS, congrats and best of luck with your new initiative!

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