Community Admin
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1.2K Messages
Additional User Access Now Available!
We’re excited to announce that a popular feature request from our Community is now available - Additional User Access! Now you can grant system access to other users without needing to share your account’s login credentials. Users on your account can arm and disarm your system, cancel or escalate an alarm, and more with the SimpliSafe® app!
Users may only be added from within the SimpliSafe® Mobile App on your phone or tablet. To add a user, follow the steps below:
- Update your SimpliSafe® Mobile App to the latest version
- Open the SimpliSafe® Mobile App on your phone or tablet
- Choose My System from the bottom navigation bar
- Select System Access from the bottom of this screen
- Click on Add User
- Fill out each field with the person’s name and email address
- Tap on Add New User when you’re done
- Choose Confirm to confirm they have an account
- If successful, you’ll receive a confirmation screen that reads: New email added!
- You can select Done if you are done, or choose Add Another User if you need to add additional Users
For more information about this feature, please visit our Help Center’s Additional User Access for SimpliSafe® article.
Pack
57 Messages
9 days ago
Should an added user be able to receive push notifications? That option isn't showing for the user I added. They can get email and SMS notifications.
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Crease
10 Messages
9 days ago
When should an Additional User expect the System Control widget to work? After such a long wait for this feature—including launching a year after it was promised—it feels like an incomplete implementation because the widget perpetually displays a "You need to login to use the widget" message even for a user who is already authenticated within the app.
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drhodes
1 Message
4 days ago
What are all the limitations placed on the user account? Can they change settings, delete videos, deactivate cams?
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ss5065ms
2 Messages
1 day ago
The addition of this new feature is very much appreciated; however, it needs tweaking by having the option to limit the users as to what they can do. Arming/disarming the system, cancelling or escalating the alarm is all I would want other users to do and not the "more". I don't want them changing any of the settings or deleting any of the videos, for example. The best thing would be to have different levels of access from basic users to owner-like users, so that basic users can have access to the basics of using the system and have the convenience of using the app. At this time, I'm told that basic users could only use a key fob or the key pad. They key fob is somewhat bulky and easy to loose, and the keypad is located in a private area. So the app would be the most efficient method. I hope this matters enough to make these changes. Thank you! :)
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