‎Community Guidelines | SimpliSafe Help Center
 
davey_d's profile
Community Admin

Community Admin

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3.8K Messages

Mon, Nov 29, 2021 9:08 PM

Community Guidelines

Welcome to the SimpliSafe Community! In order to make this a valuable community for current and future SimpliSafe customers to find answers to their questions and support from their peers, we ask that everyone follow these guidelines. 

  1. SimpliSafe is for everyone. We want to create an environment where all users can feel welcome. Please be respectful of others, refrain from excessive foul language, and leave politics at the door. Racist, sexist, or other forms of derogatory language will not be tolerated. Note that this forum is for account holders 18 and over and is not intended for minors.
  2. Stay on Track. Friendly discussion is very welcome. But on public threads, please focus on answering the topic at hand. Also, please post only one thread per topic.
  3. Legal Matters. Please don’t post anything that is against the law, or encourages the circumventing of law. That includes discussions about software piracy, illegal activities, violence, abusive activities, harassment, disparagement, or behavior that is otherwise immoral, deceptive, scandalous, obscene, or would generally damage or negatively affect this community or the reputation of SimpliSafe.
  4. Help us protect your privacy. For your own safety, we ask that when posting in public, you refrain from sharing any personal information (yours or anyone else’s). Our moderators are available via private message if you need more in-depth assistance!
  5. Signing up. To prevent abuse, we do require that you create an account before you post in our Community. Please create only one account.
  6. No Spam Zone. You may post links from other companies as part of the discussion, or for the sake of comparison. But posting for the main purpose of promoting non-SimpliSafe products or services is not permitted.
  7. No Solicitations. Our Community is not set up as a marketplace. Please do not post about buying, selling, or trading equipment with other users, or asking for offers of the same.
  8. We’re on your side. We on the staff are here to help the community grow. We reserve the right to move or modify posts, or ban users, in service of enforcing the above guidelines.
  9. Private and Public. These rules do apply wherever you are in the SimpliSafe Community - including your private messages with each other, and with staff. If you see inappropriate behavior in a Private Message, please report to our staff.
  10. Admin Action. We reserve the right to take appropriate action when any of the above guidelines are violated. In general, offending users will receive a warning from an Admin via PM. Repeat offenses, as well as severe offenses, may result in a ban. SimpliSafe reserves the right to modify these guidelines at any time for any reasons.

One last thing: from time to time, your inquiries might require some investigation by our engineering, dev, or other teams. This may include bug reports, or other issues that you encounter while using your system. We have a label system that will show you the status of the investigation at a glance. You can see the label on the top right of each post. Here's what the labels mean:

Status

Meaning

INVESTIGATING

The issue has been submitted to our internal team, and they're gathering info.

ON HOLD

Our internal team requires more info to continue the investigation. Keep an eye out for a comment or reply from an Admin with questions about your case.

IN PROGRESS

The issue has been identified, and the solution is being developed.

RESOLVED

The solution has been implemented. There may be steps that you would need to take on your end. Keep an eye out for an Official Solution post from an Admin with more details.

Happy posting!

Captain

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4.9K Messages

1 year ago

Best of luck in the launch of your new (and long awaited) online community site! Live long and prosper!

156 Messages

1 year ago

UGH!  I hate it!  Had to log in on my phone!  Couldn’t do it on my iMac in either safari or Firefox!  

Community Admin

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3.8K Messages

9 months ago

Hi folks,

Just wanted to call out that we added a new rule. Please be aware before posting!

No Solicitations. Our Community is not set up as a marketplace. Please do not post about buying, selling, or trading equipment with other users, or asking for offers of the same.

Captain

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4.9K Messages

@davey_d​ A point of clarification, please. I, and others, do sometimes post of sales at retail locations, such as Costco and Best Buy. I am guessing those posts are still allowed?

Community Admin

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3.8K Messages

That's a great question, Captain! Posting about sales with our retail partners is okay, since the transaction would be happening through an official outside channel.

We just don't want to end up with headaches (especially the legal kind) if anything goes wrong with a deal through this forum!

5 Messages

6 months ago

System seems to work reasonably well considering I live out in the sticks and have a very weal cell signal and a snails pace internet. 

2 Messages

6 months ago

The simply safe is so easy to use that it's named simplisafe. 

6 Messages

6 months ago

We've been having quite a few camera not online since a couple upgrades ago that seem to be related to more bandwidth now required for the system. We even upgraded to a gig internet connection. Does the system require more bandwidth than 2 years or 1 year ago?

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1 Message

6 months ago

Easy and clear so far

Community Admin

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3.8K Messages

1 month ago

Hi folks,

Bumping this post for one more update on these guidelines with info about the Status labels, that you may see on posts from time to time.

(edited)

2 Messages

8 days ago

Yesterday the base station said, low battery but I didn't get where. I looked at my app, nothing there, I looked at the pin pad, nothing there. So how do I find out which entry has a low battery? 

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Community Admin

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3.8K Messages

Hi @ewhitcomb841,

 

If you're hearing a battery warning from the Base Station, you should also see a notification on your Keypad. Wake up the screen and press the side where you see the [!] notification icon, and you can scroll through any active messages.

 

You can also check the current status of all sensors in the SimpliSafe app, under Menu > My System > Device Settings. Don't forget to hit the 🔄 Refresh button on the top right to get the latest info from the Base Station.