‎Alarm System Firmware 2.15 (February 2024) | SimpliSafe Support Home
 
davey_d's profile
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Monday, February 5th, 2024 10:20 PM

Alarm System Firmware 2.15 (February 2024)

Here’s what’s coming in 2.15:

  • Fix for an issue where the Outdoor Camera may incorrectly report as offline, even though livestream and recordings are still available
  • Fix for excessive low-battery notifications for the Motion Sensor Gen 2
  • Laying the groundwork for future releases
  • Stability improvements and bug fixes

Base Station firmware updates require manual input, either through the SimpliSafe® App, or through one of your Keypads. Please refer to our Help Center article for further info.

Previous Updates:

Captain

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23 days ago

@davey_d I always love this bulletpoint:  "Laying the groundwork for future releases" :-)

2 Messages

19 days ago

My Keypad firmware remains at 2.13 after the 2.15 Base Station update.  Is this the latest version for Keypad?

Captain

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5.7K Messages

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110 Points

@daviddd2827​ No need to worry. The firmware 2.15 was for the base only, not the keypads so you should be set to go. In the future, if you have questions use online chat support or call. On weekends and in the evening SS usually does not have an admin covering the community. Have a great weekend!

2 Messages

Thanks for your response.  Perhaps it would reduce confusion if the community page that lists firmware update versions noted both the Base and Keypad version numbers?

4 Messages

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10 Points

19 days ago

Mine won’t update and saying unable to check for updates 

Captain

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@scottrodgers101​ Does your keypad show you are connected to WIFI under diagnostics? If not or you can't navigate there, call support for assistance in troubleshooting.

Please post your outcome here if you get a chance. Thanks!

18 days ago

My base station will not update. Says update unavailable at this time. Try again later. Been trying for 2 days. Keypad and App

connected to WIFI. Double checked

Captain

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@christopherschulter​ SS rolls out updates on a staggard basis, including this one. You can try calling support and asking them to push it to your system. They may or may not do it immediately. Also, please note, it is firmware for the base only.

Chatting with them now. Thanks

5 Messages

did you ever get the 2.v15 update?

5 Messages

10 days ago

How can i get this firmware push to my system? My Keypad still at 2.12 and BaseStation is 2.14, i already done the Check for Update but is show my system is Up today.

Captain

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@gHiDoRa​ Call support to push the update but make sure you are connected to WIFI.

5 Messages

i did and after the update, only the Keypad is update, the BaseStation still showing 2.14 and no update available when i check, do i need to call again?

Captain

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110 Points

@gHiDoRa​ I would first check on the keypad by going through the menu option, then set up and tab to the top to check for updates.  If one does not appear I would then call support again

5 Messages

chat with the support and he/she said no they can not push the firmware update for BaseStation also said the v2.15 is being deploy right now, so i would eventually get it. I don't know he/she telling the truth or not but I'm done waste time with SimpliSafe support about the firmware update for now.

Community Admin

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@gHiDoRa​ Firmware updates are slowly released across all systems. I do not see an update available on your system at this moment, but it should roll out to yours soon.

1 Message

9 days ago

My keypad says "Downloading update (is takes about 25 minutes)" but then it doesn't actually download the update. It's been that way for days--I've tried it a bunch of times. I've never had a problem downloading updates before.

(edited)

1 Message

Mine is exactly the same and if I press OK it reverts to sleep mode

Community Admin

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@Tel​ this is so that the update can download in the background. Once the download has completed, you should see a Gear icon on the screen, and you can install it by pressing on that side of the screen.

1 Message

We are having the exact same issue.  Getting the "Downloading Update (takes about 25 minutes)".  But then nothing happens.  This has also been happening for at least a week.

7 Messages

Mine is doing the same thing "Downloading Update....etc" and nothing happens...

Ran diagnostics and wifi shows "reachable" but cell says "disconnected".

(edited)

Community Admin

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10 Points

@radams16ra​ and @jdrid I just pushed this firmware update to your Base Stations again, if you could please try and download it again. If you continue to run into this issue, I would recommend reaching out to our Support team for further troubleshooting. 

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