Community Admin
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5.7K Messages
Alarm System Firmware 2.15 (February 2024)
Here’s what’s coming in 2.15:
- Fix for an issue where the Outdoor Camera may incorrectly report as offline, even though livestream and recordings are still available
- Fix for excessive low-battery notifications for the Motion Sensor Gen 2
- Laying the groundwork for future releases
- Stability improvements and bug fixes
Base Station firmware updates require manual input, either through the SimpliSafe® App, or through one of your Keypads. Please refer to our Help Center article for further info. |
captain11
Captain
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6.2K Messages
10 months ago
@davey_d I always love this bulletpoint: "Laying the groundwork for future releases" :-)
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daviddd2827
2 Messages
10 months ago
My Keypad firmware remains at 2.13 after the 2.15 Base Station update. Is this the latest version for Keypad?
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scottrodgers101
8 Messages
10 months ago
Mine won’t update and saying unable to check for updates
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christopherschulter
3 Messages
10 months ago
My base station will not update. Says update unavailable at this time. Try again later. Been trying for 2 days. Keypad and App
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gHiDoRa
5 Messages
9 months ago
How can i get this firmware push to my system? My Keypad still at 2.12 and BaseStation is 2.14, i already done the Check for Update but is show my system is Up today.
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vinvanveen
3 Messages
9 months ago
My keypad says "Downloading update (is takes about 25 minutes)" but then it doesn't actually download the update. It's been that way for days--I've tried it a bunch of times. I've never had a problem downloading updates before.
EDIT: I called them and they fixed the issue.
(edited)
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AHess
5 Messages
9 months ago
My locks stopped working, unable to control them through the app, after the update. Even after removing them and adding them back.
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chgopatti
8 Messages
9 months ago
Will there be a firmware update for the battery draining issue on the remote/extra siren soon? I am about to become CEO of Duracell with all the batteries this thing goes through all of a sudden.
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lynnray4
4 Messages
9 months ago
Since the update I no longer receive SMS alerts. I have restarted the base station (took batteries out for 4 minutes) and have uninstalled and reinstalled app.
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lynnray4
4 Messages
9 months ago
It is interesting the feature in latest update cuts off SMS notifications for those on basic $19.99 per month plan. That is not mentioned in “features” of the update. My app only works half the time so I do not know if system is armed or not. Time to look for alternatives.
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jk5598224
20 Messages
8 months ago
Mine will not upgrade to 2.15 either, keeps saying it will download
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8822Kym
1 Message
8 months ago
My base will not update to v2.15. I am on WiFi and have tried update numerous times. Please push update though.
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jk5598224
20 Messages
8 months ago
Same happened to me. I had to reset the base by pulling the batteries out, let it sit for 3 minutes. If it keeps telling you it downloads, but never does this is what I had to do to fix it.
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Streaky
32 Messages
8 months ago
I'm waiting for an update that ensures all entry sensors notify the base station when they close. I have shown support that even when they are next to the base station, although they report "open" they do not report "closed". It's particularly annoying as two of then are in an 24/7 access critical area.
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artg529
4 Messages
8 months ago
Keypads say "Downloading update takes about 25 minutes" but then it doesn't actually download the update. Tried multiple times. My outdoor camera seems to have reduced sensitivity even though set on high. Camera doesn’t pick up people until they are about 10’ away, good signal and strong battery.
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