If the Smart Lock fails to recalibrate when using the SimpliSafe® Mobile App or Keypad, there are a few possible causes. The placement of your Base Station may not be ideal, the Smart Lock’s battery could be low, or the Smart Lock may not be installed properly.

We recommend taking each of the following troubleshooting steps below to successfully calibrate your Smart Lock.

If removing and reinstalling the Smart Lock does not resolve its calibration error, you will want to temporarily move the Base Station next to the Smart Lock and then reset the Smart Lock. Doing so reduces any potential interference between the Base Station and Smart Lock, and ensures that the Smart Lock and Base Station are paired properly.

Move the Base Station

First, unplug the Base Station and move it next to the Smart Lock
Once you have moved the Base Station, plug it back in

Reset the Smart Lock

After moving the Base Station, you will want to reset the Smart Lock.

Step 1: Unpair the Smart Lock

First, you will want to remove the Smart Lock from your system. To do this:

Open the SimpliSafe® Mobile App on your smartphone or tablet
Select My System and then Device Settings
Choose your Smart Lock from the list of devices
Scroll down to the bottom of the page and tap “X Remove Device”

Step 2: Power Cycle the Smart Lock

Slide the battery cover off the front of the Smart Lock
1. If you have the original Smart Lock, you will need to slide the battery cover up and off the device
2. If you have the Smart Lock Series 2, you will need to slide the battery cover off to the right
Remove one battery from the Smart Lock and leave it out for 30 seconds
After 30 seconds have passed, place the battery back in the Smart Lock but do not put the battery cover back on the device

Step 3: Factory Reset the Smart Lock

Press and hold the pairing button above the Smart Lock’s batteries for 20 seconds
Once all three lights on the Smart Lock flash at the same time, that indicates that the Smart Lock has been reset successfully
1. If no lights appear, make sure that all 4 batteries in the Smart Lock are properly seated. If they are, replace the batteries with 4 new Duracell AA batteries
After the Smart Lock has been reset, you can slide the battery cover back on

Step 4: Reinstall the Smart Lock

After resetting the Smart Lock, you can add it back to your system. To do this:

Open the SimpliSafe® Mobile App on your smartphone or tablet
Navigate to the Overview page and select the three-bar menu in the upper left corner
Select Add Device or Camera, and then Smart Lock
Follow the in-app instructions to add the Smart Lock to your system

Try Recalibrating Again

After the Base Station has been moved and the Smart Lock has been reset, try calibrating the Smart Lock again. If the calibration is successful, you can move the Base Station back to its original location; but if the calibration is not successful, leave the Base Station next to the Smart Lock while continuing with the troubleshooting steps below.

It’s possible that the Smart Lock’s mounting plate was bent during installation. We recommend temporarily removing the Smart Lock from the door and try calibrating it while it’s sitting on a table.

To Remove Your Smart Lock

Use the included release tool to slide out the wing latches on both sides of the device
1. If you do not have the release tool, a small object like a SIM card removal tool or a small, flathead screwdriver may also work
Pull the Smart Lock off the door
With the Smart Lock in hand, turn it to a locked position and place it on a table
Attempt to calibrate the Smart Lock again

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