‎App Support | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Where to Place the Carbon Monoxide Detector
Does the Smart Lock use the same PIN as my Keypad?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Multi-Camera Live Streams Beta for Businesses
SimpliSafe® Beta
How to Improve Upload Speed?
Why is my camera feed losing audio?
Smart Alarm Wireless Indoor Security Camera Settings & Customizations
Testing the Motion Sensor Gen 1
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
How to use Two-Way Audio for Cameras
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®
Is SimpliSafe® available outside of the United States?
Video Doorbell Pro LED System Status Light Colors During Setup
SimpliSafe® Protectors Program
Which Version of the Solar Panel do I Have?
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
What Are the Business Features Included in the SimpliSafe® Mobile App?
Dark Mode for the SimpliSafe® Mobile App
Key Fob Not Responding To Button Presses
Outdoor Camera is not Recording
Original SimpliSafe® Keychain Remote Installation Guide
Adding New Devices to Your Original SimpliSafe® System
Too Many Motion Alerts From the Wireless Outdoor Security Camera
SimpliCam® Wired Indoor Camera LED Status Light Colors
Change Temperature Sensor From Fahrenheit or Celsius
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Additional User Access for Businesses
Camera Does Not Detect People
Post Alarm Follow Up Communication
How to Replace Smart Lock Series 2 Batteries