‎Securing Your SimpliSafe® Account | SimpliSafe Support Home

Securing Your SimpliSafe® Account


At SimpliSafe®, we take protecting your information as seriously as we do protecting your home. To help us keep you protected, we’ve implemented Account Verification with 2-Step Verification and Multi-Factor Authentication (MFA) for all new accounts. This means that any time you log into your account with a new device, or renew your login on the same device, you’ll need to confirm that login through a different point of contact. So even if someone knew your email and SimpliSafe® password, they still wouldn’t be able to access your account without your permission.

2-Step Verification

2-Step Verification is required for your SimpliSafe® account and is enabled when you first set it up. When you log in to a device with your SimpliSafe username and password, you’ll receive an email. To confirm the login, you need to open that email and click the Verify Device button.

2-Step Verification is set up for the email address we have for your account. To change your email, you will need to log into your account on a web browser.

Visit this article to learn more about 2-Step Verification for your SimpliSafe Account.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) allows you to confirm access to your SimpliSafe® account through a registered phone number. You can register multiple phone numbers to authenticate your SimpliSafe account for use on different devices.

Note: Enabling MFA will replace 2-Step Verification.

Visit this article to learn more about and setup Multi-Factor Authentication for your SimpliSafe Account.

Biometric Authentication

When logging into the SimpliSafe® mobile app, you may be prompted to set up Biometric Authentication. In order to be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

Visit this article to learn more about and setup Biometric Authentication for your SimpliSafe Account.