How Do I Set Up Push Notifications On My Smartphone?
Updated
For the SimpliSafe® mobile app to function properly, your smartphone must be on either iOS 16.0 or higher OR Android 11.0 or higher. You can make sure your phone’s software is up to date in your smartphone’s settings.
What Are The Different Types of Push Notifications?
There are three main push notifications you can receive: Alarm, Activity, and Warning. See the table below to learn more about the different notifications.
Notification Type | The Events You Will Receive A Notification For |
Alarm |
|
System Status* |
|
System Health |
|
*Please note that Secret Alerts and Activity notifications are only available to users subscribed to Pro Plus, Pro, Core (formerly Fast Protect™) and Self-Monitoring service plans.
You can also receive push notifications when your cameras detect motion.
To receive push notifications from the SimpliSafe® app, you will need to:
Turn on push notifications in the SimpliSafe® app
Allow the SimpliSafe® app to send push notifications in your phone's settings
Be logged into the SimpliSafe® app on your phone. If you are logged out, you will not receive notifications
How To Turn On System Push Notifications
In the SimpliSafe® mobile app, navigate to the My System gear on the bottom of the screen
Tap Notifications and the location you want alerts for
Choose Push Notifications. Here, you can enable or disable Alarm, System Status, and System Health notifications
Once you are done, be sure to tap Save in the top right corner
How To Turn On Camera Notifications
Using the SimpliSafe® Mobile App on your phone or tablet
Choose My System from the bottom navigation bar
Select Camera Settings
Tap on the camera you want to manage notifications for
Select Motion Detection
Enable Motion Events and Motion Notifications to be notified when your camera detects motion
Please note: there is a difference between Motion Events and Motion Notifications. Turning on Motion Events allows your camera to detect and record motion, while Motion Notifications allows your app to notify you when your camera detects motion. If Motion Events are on, but Motion Notifications are not, you will not be notified when your camera detects motion.
Need a break from camera notifications? When you enable Snooze Notifications, you’ll be able to temporarily pause receiving notifications from your camera(s) for a set amount of time. Visit the Snooze Notifications For SimpliSafe Cameras article to learn more.
How to Allow SimpliSafe® to Send Push Notifications to Your Smartphone
On iOS:
Go to “Settings”.
Click “Notifications”.
Find the SimpliSafe® app, and make sure notifications are turned on.
On Android*:
Tap Apps > Settings > MORE.
Tap Application Manager > DOWNLOADED.
Tap on the SimpliSafe® icon.
Select or clear the check box next to “Show Notifications” to enable or disable push notifications.
*Note: enabling Android Private Space for the SimpliSafe® Mobile App can prevent you from receiving push notifications. If you want to receive push notifications about your SimpliSafe® system, do not enable Android Private Space.