‎How Do I Set Up Push Notifications On My Smartphone? | SimpliSafe Support Home
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How Do I Set Up Push Notifications On My Smartphone?

Updated 

20 days ago

For the SimpliSafe® mobile app to function properly, your smartphone must be on either iOS 14.0 or higher OR Android 9.0 or higher. You can make sure your phone’s software is up to date in your smartphone’s settings.  

What Are The Different Types of Push Notifications? 

There are three main push notifications you can receive: Alarm, Activity, and Warning. See the table below to learn more about the different notifications. 

Notification Type

The Events You Will Receive A Notification For

Alarm

Activity*

  • When the system has been armed or disarmed 

  • A Smart Lock has been locked or unlocked

Warning

  • A device’s battery is low

  • The Base Station reported a power outage, or that power has been restored

  • A sensor isn’t responding or has been restored

  • The Base Station has lost or restored its Wi-Fi connection

  • Wireless interference has been detected 

*Please note, Secret Alerts and Activity notifications are only available to users subscribed to Fast Protect™ (formerly Interactive Monitoring) and Self-Monitoring service plans.

You can also receive push notifications when your cameras detect motion.

Example of Motion Detection notification being turned on under Camera settings in SimpliSafe® Mobile app

To receive push notifications from the SimpliSafe® app, you will need to turn on push notifications, and allow the SimpliSafe® app to send push notifications in your phone’s settings.

How To Turn On System Push Notifications

  1. In the SimpliSafe Mobile App, go to the main menu by tapping the three-bar icon in the top left corner ≡

  2. Tap “Alerts & Notifications” and the location you want alerts for

  3. Choose “Push Notifications.” Here, you can enable or disable Alarm, Activity, and Warning notifications. 

  4. Once you are done, be sure to tap “Save” in the top right corner

How To Turn On Camera Notifications

On iOS:

  1. In the SimpliSafe® Mobile App, tap the “Cameras” option on the bottom of the screen

  2. Tap the gear icon on the top right corner

  3. Select the camera you want to manage notifications for

  4. Select “Motion Detection”

  5. Enable or disable the notifications you’d like to receive 

On Android:

  1. In the SimpliSafe® Mobile App, tap the “Cameras” option on the bottom of the screen

  2. Tap the gear icon on the top right corner

  3. Under “Camera Settings” select the camera you want to manage notifications for

  4. Select “Motion Detection”

  5. Enable or disable the notifications you’d like to receive 

Need a break from camera notifications? When you enable Snooze Notifications, you’ll be able to temporarily pause receiving notifications from your camera(s) for a set amount of time. Visit the Snooze Notifications For SimpliSafe Cameras article to learn more.

How to Allow SimpliSafe® to Send Push Notifications to Your Smartphone

On iOS:

  1. Go to “Settings”

  2. Click “Notifications:

  3. Find the SimpliSafe® App, and make sure notifications are turned on

On Android:

  1. Tap Apps > Settings > MORE

  2. Tap Application Manager > DOWNLOADED

  3. Tap on the SimpliSafe® icon

  4. Select or clear the check box next to “Show Notifications” to enable or disable push notifications

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