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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How to Set Up Arming Reminders
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Does the Smart Lock use the same PIN as my Keypad?
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
How to Find the MAC Address of a SimpliSafe® Device
How to Subscribe or Unsubscribe from SimpliSafe® Emails
Multi-Camera Live Streams Beta for Businesses
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
Why Can't I See All of My System Locations in the Mobile App?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Camera Does Not Detect People
Camera Motion Detection by System Arming State
Smart Alarm Wireless Indoor Security Camera Settings & Customizations
Preventing False Alarms From the Smoke & Carbon Monoxide Detector
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Can't Initiate Live Stream From Within the SimpliSafe® App
Original SimpliSafe® Glassbreak Sensor Installation Guide
App Error: Your connection is not private
How do I Re-Enter Practice Mode?
How to Buy Additional Products, Sensors, or Cameras for your Existing SimpliSafe® System
How To Replace Water Sensor Battery
How to Download Recordings From Your Camera
Smart Lock Series 2 Overview and Installation Guide
Incomplete Recordings for Cameras
2-Step Verification for SimpliSafe® Accounts
Post Alarm Follow Up Communication
App Error: Internet Not Found
What is a Cross Zone Jurisdiction for Monitoring Permits?
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Dark Mode for the SimpliSafe® Mobile App
Where to Place the Carbon Monoxide Detector
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App