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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Does the Smart Lock use the same PIN as my Keypad?
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
How to Improve Upload Speed?
Post Alarm Follow Up Communication
Original SimpliSafe® Water Sensor Installation Guide
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Where to Place the Carbon Monoxide Detector
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
What Happens if I put in the wrong PIN on the PIN Pad?
Dark Mode for the SimpliSafe® Mobile App
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
How Does the Panic Button Respond During an Alarm
Which Version of the Solar Panel do I Have?
How to Find the MAC Address of a SimpliSafe® Device
Receiving Your Gift Card from a SimpliSafe® Promotion or Offer
Motion Sensor Gen 1 Offline
What Is The Red Button On The Top Of The Keypad?
Outdoor Camera is Detecting Motion too Late
Multi-Camera Live Streams Beta for Businesses
How to Subscribe or Unsubscribe from SimpliSafe® Emails
What Are the Business Features Included in the SimpliSafe® Mobile App?
Camera Does Not Detect People
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Can't Initiate Live Stream From Within the SimpliSafe® App
Original SimpliSafe® Motion Sensor Installation Guide
Original SimpliSafe® Keychain Remote Installation Guide
App Error: Internet Not Found
Biometric Authentication for SimpliSafe® Accounts
How to add the SimpliSafe® widget to your Smart Phone
What are the Packages Offered for SimpliSafe® Security Systems?