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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
What is a Cross Zone Jurisdiction for Monitoring Permits?
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
SimpliSafe® Beta
Does the Smart Lock use the same PIN as my Keypad?
How to Rename a SimpliSafe® Device
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Change Temperature Sensor From Fahrenheit or Celsius
How to Improve Upload Speed?
Is SimpliSafe® available outside of the United States?
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
Camera Motion Detection by System Arming State
What Does "Invalid Base Station Serial" Mean?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Multi-Camera Live Streams Beta for Businesses
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Where to Place the Carbon Monoxide Detector
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Original SimpliSafe® Smoke Detector Installation Guide
How do I Re-Enter Practice Mode?
Smart Lock Series 2 Settings & Customizations
Video Doorbell Pro Requirements
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
2-Step Verification for SimpliSafe® Accounts
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
What Happens if I put in the wrong PIN on the PIN Pad?
How to Activate App Control
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App
Dark Mode for the SimpliSafe® Mobile App
Testing the Smoke Detector
Glassbreak Sensor Offline
How to Find the Serial Number for Your SimpliSafe® Device or Camera