‎Packing and Moving Your SimpliSafe® Devices | SimpliSafe Support Home

Packing and Moving Your SimpliSafe® Devices


Moving is hard enough - Let us help make it easier!

When it’s time for you to move, give us a call at 888-692-0229 and we will provide you with a Mover's Kit, which includes packaging for your sensors and accessories, new adhesives, and more! We can also go over your options for your monitoring plan, to make sure you stay covered as soon as you’re ready to settle into your next home.

Disarm Your System

Before we get started, it’s important that you fully disarm your system to prevent false alarms. To do this, follow these steps:

  • Make sure your system is disarmed by setting the Keypad or SimpliSafe® app to OFF mode.

  • Unplug the Base Station and use a Philips-head screwdriver to remove the battery compartment. Once that is done, remove a single battery from the unit.

Remove SimpliSafe® Devices

When you’re ready to pack up your devices, remove the adhesive strips from the wall with a firm grip. They should pull away easily, but if you have any trouble here are a few removal tips:

  • If your sensor is in a bracket, remove the sensor before attempting to remove the adhered bracket

  • Try rotating the device to loosen the adhesives’ grip

  • Slide dental floss between the adhesive and the wall to loosen its’ grip

After removing the sensors and adhesive, pack up the devices using the materials provided in our Mover's Kit (give us a call at 888-692-0229 to request it!). Then, label the sensors to save time when setting up your new home.

Are you leaving any SimpliSafe® Devices Behind?

If you plan on leaving any devices behind, you’ll need to remove them from your system during this process. To remove devices from your system, follow these steps:

  1. Open the SimpliSafe® app

  2. Select My System from the navigation menu at the bottom of the app

  3. Then choose either Device Settings or Camera Settings

  4. Select the device you want to leave behind

  5. Scroll to the bottom and choose Remove Device or Camera

  6. Repeat for each sensor, Smart Lock, or Camera being separated from your system

Update Your Address For Monitoring

Once your devices are packed up and you’re ready to move, be sure to update your address in the SimpliSafe® app. This can be updated on the SimpliSafe® Mobile App by choosing My System and then selecting your location from the top of the menu (iOS) or Location Settings (Android). 

Want to know what to do with your SimpliSafe® system when you move? Use our guided flow below for an interactive, step-by-step experience for your next move.