Updating Your Emergency Monitoring Contacts

Emergency Contacts

Emergency Contacts are the phone numbers that are contacted after your alarm sounds and before the emergency services are requested. You can have up to 5 numbers. We recommend you have atleast two contacts listed, in case we cannot reach your first contact.

Users often make family members, neighbours and friends their Emergency Contacts. It’s important to inform them when you make them an Emergency Contact so that they can save the Monitoring Centre’s phone numbers.

Make sure all Emergency Contacts listed know your Safe Word! This is the word or phrase you selected to confirm your identity. This will be needed to cancel the request for emergency services incase of a false alarm event.

Updating Your Emergency Monitoring Contacts

You can update your contacts at any time in the SimpliSafe® Mobile App or Web App.

SimpliSafe® Mobile App:

1. Tap the My System gear on the bottom of the screen

2. Next, select Location Settings from the menu

3. Scroll down to see the Emergency Contacts section

4. Tap into a contact to change its name/number, or choose Add Contact to add a new contact

SimpliSafe® Web App:

1. Log into your SimpliSafe® account using webapp.simplisafe.com to bring you to your Dashboard

2. Using the menu on the left side of the screen, click on Monitoring

3. On the right side of the Monitoring page, you should see places to add your Emergency contacts, along with a description of each.

Once you have updated your information on this page, you can click Save at the bottom of the page to complete these changes.

Granting Temporary Access

Want to provide someone with access to disarming your system for a short period of time, but you don’t want to add them as an Emergency Contact? You can achieve this by using Custom PINs.

Not What You're Looking For?

Emergency Contacts are not the same phone numbers used to verify your account when you log in; those numbers are added to your account through Multi-Factor Authentication. If you would like to register a new phone number to your account so it receives a verification code, please see the Multi-Factor Authentication (MFA) for SimpliSafe® Accounts article for additional help or see the Additional Access article for help in setting up individual logins for a single account.

If you would like to update the email address on your account, visit the How to Update Your Email Address for Your SimpliSafe® Account article for further assistance.

For steps on updating the address associated with your SimpliSafe® account, see the How to Update Your Monitoring Address article.