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Replacing My Base Station and Transfer Service to a New Base Station


There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move or upgrade your system.

Upgrading from Gen 2 to Gen 3 SimpliSafe?

Before Getting Started

In order to complete this process, you’ll need the following items available:

  • A Phillips head screwdriver

  • All Keypads paired to your system

  • Your phone

  • Optional: A computer or tablet, if you would prefer to not switch between instructions and the SimpliSafe app on your phone

You will also need to complete the following steps prior to getting started:

  1. Unpair any Smart Locks or Outdoor Security Cameras in use by this system

    1. To unpair Smart Lock, select My System at the bottom of the screen, then choose Device Settings. Then tap your Smart Lock and choose ‘Remove Device’.

    2. To unpair the Outdoor Security Camera, go to the Camera tab at the bottom of the app and select the gear icon for Camera Settings in the upper right corner. Then tap on your Outdoor Camera and choose ‘Remove Camera’

  2. Disarm your system by setting its status to ‘OFF’.

Watch the video below for a hands-on experience from our team of experts on how to replace your Base Station

The guided flow below will walk you through the process of transferring your system to a new Base Station.