There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move or upgrade your system.

Upgrading from Gen 2 to Gen 3 SimpliSafe?

Before Getting Started

In order to complete this process, you’ll need the following items available:

• A Phillips head screwdriver

• All Keypads paired to your system

• Your phone

• Optional: A computer or tablet, if you would prefer to not switch between instructions and the SimpliSafe app on your phone

You will also need to complete the following steps prior to getting started:

1. Unpair any Smart Locks, Outdoor Security Cameras, or Smart Alarm Wireless Indoor Security Cameras in use by this system.

1. To unpair Smart Lock, go to the three-bar menu and select My System > Device Settings. Then tap your Smart Lock and choose ‘Remove Device’.

2. To unpair Outdoor Security Camera, go to the three-bar menu and select My System > Camera Settings. Then tap on your Outdoor Camera and choose ‘Remove Camera’.

2. Disarm your system by setting its status to ‘OFF’.

Watch the video below for a hands-on experience from our team of experts on how to replace your Base Station

The guided flow below will walk you through the process of transferring your system to a new Base Station.