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812 Messages
Important Update for Fast Protect™ and Standard Monitoring Plans
At SimpliSafe®, we’re committed to keeping you and your loved ones safe. Over the years, we’ve continued to invest in our technology, products, and services to ensure you receive best-in-class home security. It’s why U.S. News & World Report has ranked us “Best Home Security Systems” for 5 years running, and why USA Today named us a Customer Service Champion of 2024.
With that in mind, we want you to know about an upcoming adjustment to pricing for the Standard Monitoring Plan and the Fast Protect™ Monitoring Plan. Rolling out over the next few months, existing users on these plans will see a $2 increase in their monthly subscription. Customers will be notified by email 30 days before any changes are made. This change will help us continue to innovate and expand how we keep you and millions of others safe every day.
Thank you for your continued support as SimpliSafe® customers.
dczubacki
68 Messages
5 months ago
Price increase we get but still don't get multiple logins on one account which has been asked for by your customers since forever.
(edited)
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dlpsr
1.4K Messages
4 months ago
"This change will help us continue to innovate" 😂.
Note for transparency, I do not subscribe to whats referred to as "fast protect" or standard.
(edited)
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bullitt6283
3 Messages
4 months ago
Well, I was trying to decide how to stretch my fixed budget a bit so I could visit a relative.
Oh well....
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timmorton4
4 Messages
4 months ago
Why do your rates keep going up and your service keeps going down. You monitoring currently doesn’t start responding until my alarm has gone off for 60 seconds (1 minute) so fundamentally if your customers currently need help they have to call 911 themselves. Not an optimal business model.
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shiherlis
739 Messages
4 months ago
Why is this not pinned? I would not have known about another price increase had a customer not mentioned it. It would be one thing if a single company were doing this, but it adds up when it is everyone. While I can afford these never-ending hikes, it does not mean I will continue to pay. I think it is time to move on. If anyone has recommendations for systems that perform comparably or better than SimpliSafe, please DM me. On principle, I cannot continue to patronize such business practices. The company is beginning to remind me of storage facilities – you can count on yearly price increases industry-wide. It should not be this way.
(I cannot even get back an unlimited timeline with all of this)
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mgraden
1 Message
4 months ago
Like others have said, I can afford the increase, but don't feel like I'm getting anything for the increase. You went up $2 last year and the same again this year. There will be a point where I refuse to pay you more for no benefit. This is especially true when I replaced a system with SimpliSafe and the monitoring was equally good and half the price.
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dswendell
1 Message
4 months ago
28% increase in 5yrs. That’s outrageous. I use to recommend this company, that’s no longer than case. Time to shopping for alternatives myself.
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jdmelasi
4 Messages
4 months ago
20% rate increase in 2022
11% rate increase in 2023
10% rate increase in 2024
disappointing with large percentage rate increases… 2% to 4% would have been more reasonable.
1
signalguys
78 Messages
4 months ago
The Monthly Monitoring is going up AGAIN by $2.00???!!!! It’s getting too expensive to keep but do they really care???
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signalguys
78 Messages
4 months ago
Yep, after a 10+ year relationship with SS I’ve started the process of looking at other systems. Sure, I will have to start over and swap out all this equipment but that’s the way it is. Their attitude is basically “that’s what we’re doing, pay up or leave”, exactly like the streaming provider that starts with a “N” did/said, I dropped them as well.
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jdmelasi
4 Messages
4 months ago
Reposting because I got a message from simplisafe that my post was merged with another post and it is now nowhere to be found. How convenient that they are trying to bury my post of the historical rate increases over the last three years.
20% rate increase in 2022
11% rate increase in 2023
10% rate increase in 2024
disappointed with the large percentage rate increases… 2% to 4% would have been more reasonable.
4
doug7dd9ad
9 Messages
4 months ago
I received a notice that my monthly invoice is going up by $2/month. Last year it also went up by $2/month. The year before that it went up by $3/month. So that's up by $7/month over just the past 3 years from $14.99/month originally. That's like a 50% increase in just 3 years!
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dlpsr
1.4K Messages
4 months ago
Don't they offer that pay 11 in advance get one free anymore? An influx of money for a discount. 🤔👀🤓
That'd make it about $29 and change over 12 months.
A lot more customer service such as that offer that used to be, might be better than a mean retention department.😁
Just a thought.😉
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reaganing
1 Message
4 months ago
You literally just raised prices last year. Your level of service has not increased to reflect the second increase in as many years. I am really disappointed that your company is eager to be the Netflix of alarm systems. I am currently subscribed to the top tier plan but after this bogus price increase I am dropping down to the middle tier. If this continues, I am going to switch to another home monitoring system that doesn’t arbitrarily raise prices without providing additional support and service to deserve the price increase.
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vargasroquecorrea
10 Messages
3 months ago
Yet another increase in the last 12 months so you can "continue to innovate" and barely any huge updates in newer/better product output, the latest was the indoor plug in camera which wasn't even wireless in an age where everything is. Very likely going to be downgrading to the standard package and ultimately dropping out into another system. Thats more economical, seeing that the economy has slow way down which means people losing their jobs or getting stuck in jobs with a stagnant salaries, and Simplisafe is trying to make their stakehholders millionaires right as we get into Q4.
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