Would like to discuss all the ongoing fee increases

Not ANOTHER price increase?!?! I will confirm once the email comes, but I will look into purchasing a new system from another company. I will take the hit on the upfront equipment costs for a more stable monthly fee. I sometimes get lost in familiarity/convenience and am only made to realize other options are better when forced to switch/change. For instance, removing cable television was one of my best decisions in the past ten years. Most recently, my domain registrar has been increasing costs per domain (.COM) by $3-$4 yearly, while Verisign is increasing costs by 70 cents. These inconveniences are a wake-up call in 2024 (in many instances). It took me a year of research before settling on SimpliSafe. As a 10+ year customer, if it takes a year to find another company, at least it will be right around the time another hike takes place.

At this point, it is beyond ridiculous and appears to be greedflation. For me, it is not so much about the price as the question of when it will end. I will not support a yearly increase.

Hi @doug7dd9ad, 

I apologize to hear this regarding your permit. Permits are controlled by the municipality where you reside, so your city should have contacted you when they noticed an issue with your permit. Our permits team is also always available to help answer any questions you may have at permits@simplisafe.com. I've already escalated your case to them, and a member of the team will be in touch to help discuss this further.

We do our best to keep our prices stable and only make modest changes when truly necessary to continue investing to provide you with the best possible experience and security. Keeping our customers safe and making that safety as accessible as possible is our priority. For more info on how this may impact you, visit the Help Center.

This is so disappointing.  In 2022, the $3 increase came with a proud statement that it was the first time in 10 years they have had to increase the costs.  Then came another price increase last year and another this year.  It is hard to look at this company the same way I did 3 years ago.  Well it is now worth the trouble to see what else is out there.

Add another to the disappointed customer list for the now annual price increases.  What has gotten better for the higher price?  Video response remains painfully slow and recording time limitations result in missing important information constantly.  Am I missing some great improvement in the offering over the past year or two?  I would have emailed customer service, but can't. I would have even used the chat function, but it's a bot.  The only thing I do see more of is requests to refer a friend - ha!

If EVERYBODY switches to the self-monitor plan and their rate increases backfire, maybe the executives who are making this happen will wake up.   I'm switching before this latest increase hits! 

I joined your service due to the value of service.  It was a "perfect" marriage, low cost with a great product/service.  I see you have grown and profits are more important and you forgotten who helped you grow.  I'm now looking again to see who will replace your service due to your rising cost.

It's time to look somewhere else.  I'm not happy either.