‎Why is my plan price increasing? | SimpliSafe Help Center

Why is my plan price increasing?


I’m already a SimpliSafe subscriber; when will my monitoring plan price increase go into effect?

Effective on January 31, 2022, our monitoring plan monthly pre-tax prices for new customers are $27.99 for Interactive, $17.99 for Standard, and $9.99 for Self Monitoring with Camera Recordings. 

Existing monitoring customers will also see their monitoring price change. Impacted customers will receive an email notification from SimpliSafe before any changes to their billing.

Why is my plan price increasing?

We are raising prices so we can continue investing in providing customers with the best home security. From improving our professional monitoring services to new features in our app and cameras, our focus is to continually enhance our monitoring services to keep you and your home safe.

This is the first time we have ever increased our prices for our monitoring plans. Over the last 12 years, we’ve kept our prices exactly the same; but unfortunately, the entire industry has been experiencing increased costs. We are continuing to invest in providing our customers with the best home security and are excited to introduce more new products and features. 

What if I have multiple monitoring plans? Will they all receive a price increase?

If you have multiple monitoring plans, you may receive a separate email communication notifying you of a price increase to the other plans. SimpliSafe will not increase prices of any plans without an email notice to inform you of any price change.

What if I'm receiving free months of monitoring service?

For customers that have received free months of service, including the initial free trial period, this price increase won’t apply until the first billing cycle after your free months of service expire.

What if I'm receiving a discounted monitoring price?

Customers receiving a discounted monitoring price will see this increase applied in your next billing cycle, but your discount will still apply to the new plan price point. If you have any questions regarding what your new price will be, please call us at 1-800-204-0542.

What are the monitoring plan options?

You can learn all about SimpliSafe’s monitoring plan options and what they have to offer by visiting this page, as well as our website for more details.

Do I need to have a monitoring plan to use my SimpliSafe system?

Your SimpliSafe system will function as a stand-alone alarm system without a monitoring plan. But remember—a monitoring subscription provides 24/7 professional monitoring, ready-to-dispatch help in emergencies, and even more features that enhance your security experience.

You can see our website for more details.

How can I switch plans?

Call our Contact Center at 1-800-204-0542, every day between 8:00am – Midnight, ET, and one of our agents will be happy to assist you.