A "Camera Disconnected" error means that your camera is disconnected from either power or Wi-Fi and it is not receiving your app’s commands. Read on for possible causes and how to address the issue.Disconnection CausesYour Wi-Fi network name or password changed, leaving your camera unable

A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are not able to

With the exception of the Base Station, SimpliCam Indoor Camera, and Key Fob, all of the components for our latest SimpliSafe have batteries that can and should be replaced periodically. When a sensor needs new batteries, your system will display an error message on the Keypad. You can find a list o

At SimpliSafe, we’re always on, always protecting. Fast Protect™ Technology powers our home security system by combining innovative hardware with advanced AI and real people — for 24/7 professional monitoring that delivers fast emergency response when you need it most.Our professional monitoring hel

What are Alarm Texts and how do they work?Beginning June 13, 2022, SimpliSafe customers subscribed to either Standard or Interactive Monitoring will begin to have access to a brand new feature: Alarm Texts. These SMS messages will be sent during alarm events to all primary contacts associated with y

There are a few options available to ensure you never miss a notification or phone call from our monitoring center in the event of an alarm: Critical Alarm Notifications, and allowing calls from our monitoring center’s phone number when your phone’s Do Not Disturb mode and enabling Alarm Texts for b

What is it?When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are present on or very c

CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.HOW TO FIX ITRemove the battery from the camera and charge

Your SimpliSafe system requires periodic firmware updates to receive the latest features, security upgrades, and more.System updates to the Base Station and Keypad do not happen automatically as the system will be offline for 8-12 minutes during the update process. You must initiate these updates wh

You can easily update your payment method and account information by visiting the SimpliSafe Web app or the SimpliSafe Mobile App. Please note, your account email address must be updated on Web app using a web browser. When using the Web app:Login to your account on SimpliSafe.com (or click here)To

Many Original SimpliSafe and Gen 3 SimpliSafe systems sold before December 2019 contain cellular modules that rely on the 2G cellular network to communicate with our professional monitoring center. The cellular carriers have informed us that the 2G network in the US will be taken offline anytime bet

We want to ensure all of our customers have access to our best home security solutions and our latest products to keep your home as secure as possible. As a thank you to existing customers who already have Original SimpliSafe systems, right now we're offering 50% discount on your entire purchas