
Updating Your SimpliSafe System
Your SimpliSafe system requires periodic firmware updates to receive the latest features, security upgrades, and more.
Read MoreYour SimpliSafe system requires periodic firmware updates to receive the latest features, security upgrades, and more.
Read MoreIf you move, change your Wi-Fi login, or change your ISP, you'll need to teach your SimpliSafe system the new login information.Please note that you'll need to remove and re-add each camera to connect to your new Wi-Fi network.The guided flow below will walk you through updating your Wi-Fi credentia
Read MoreNO CONTRACTS. NO COMMITMENTS. NO HIDDEN FEES.In addition to our suite of products, SimpliSafe also offers a selection of subscription plans to provide additional layers of security. Professionally Monitored plans start at $17.99*/month. We also offer a low-cost service plan for customers with camera
Read MoreWhat does “Camera Disconnected” mean?
9.31.2019
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Video Doorbell Pro
A "Camera Disconnected" error means that your camera is disconnected from either power or Wi-Fi and it is not receiving your app’s commands. Read on for possible causes and how to address the issue.Disconnection CausesYour Wi-Fi network name or password changed, leaving your camera unable
What does “No Video” mean?
9.30.2019
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Video Doorbell Pro
A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are not able to
How to replace batteries in SimpliSafe Devices
5.21.2019
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Entry Sensors
With the exception of the Base Station, SimpliCam Indoor Camera, and Key Fob, all of the components for our latest SimpliSafe have batteries that can and should be replaced periodically. When a sensor needs new batteries, your system will display an error message on the Keypad. You can find a list o
How do I make sure I always receive Alarm Alerts, even when my phone is silenced?
9.7.2022
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Alarm Events & Monitoring
There are a few options available to ensure you never miss a notification or phone call from our monitoring center in the event of an alarm: Critical Alarm Notifications, and allowing calls from our monitoring center’s phone number when your phone’s Do Not Disturb mode and enabling Alarm Texts for b
What are Alarm Texts and how do I use them?
4.5.2022
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Alarm Events & Monitoring
What are Alarm Texts and how do they work?Beginning June 13, 2022, SimpliSafe customers subscribed to either Standard or Interactive Monitoring will begin to have access to a brand new feature: Alarm Texts. These SMS messages will be sent during alarm events to all primary contacts associated with y
What are the service plan options?
1.19.2019
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Alarm Events & Monitoring
NO CONTRACTS. NO COMMITMENTS. NO HIDDEN FEES.In addition to our suite of products, SimpliSafe also offers a selection of subscription plans to provide additional layers of security. Professionally Monitored plans start at $17.99*/month. We also offer a low-cost service plan for customers with camera
Why do I see orbs/bubbles when my camera is in night mode?
3.30.2020
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Video Doorbell Pro
What is it?When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are present on or very c
Updating Your SimpliSafe System
2.25.2020
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Using Your System
Your SimpliSafe system requires periodic firmware updates to receive the latest features, security upgrades, and more.System updates to the Base Station and Keypad do not happen automatically as the system will be offline for 8-12 minutes during the update process. You must initiate these updates wh
Do I Need to Replace my Cellular Module?
1.18.2020
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Base Station
Many Original SimpliSafe and Gen 3 SimpliSafe systems sold before December 2019 contain cellular modules that rely on the 2G cellular network to communicate with our professional monitoring center. The cellular carriers have informed us that the 2G network in the US will be taken offline anytime bet
Wireless Outdoor Security Camera Error Messages
7.25.2021
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Outdoor Camera
CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.HOW TO FIX ITRemove the battery from the camera and charge
How do I update my payment method and account information?
1.19.2019
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Account & Billing
You can easily update your payment method and account information by visiting the SimpliSafe Web app or the SimpliSafe Mobile App. Please note, your account email address must be updated on Web app using a web browser. When using the Web app:Login to your account on SimpliSafe.com (or click here)To
Upgrade to Best-In-Class Security
10.1.2021
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Orders & Warranty
We want to ensure all of our customers have access to our best home security solutions and our latest products to keep your home as secure as possible. As a thank you to existing customers who already have Original SimpliSafe systems, right now we're offering 50% discount on your entire purchas
We’re on a mission to make your home and family more secure. Not sure where to start? This section will provide you with helpful resources and additional information on setting up and using your SimpliSafe system.
Using Your SystemThe SimpliSafe app will help you stay connected to your home, even when you’re away. Learn how to navigate the app and troubleshoot app errors here.
Learn How To Use The App