Wireless Outdoor Security Camera Error Messages
Updated
CONNECTION ERROR
WHAT IT MEANS
If your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe® systems and cameras require 2.4GHz Wi-Fi networks.
HOW TO FIX IT
Remove the battery from the camera and charge it with the usb charging cord that came included with your camera to ensure your battery is fully charged.
Confirm that your camera is connected to the correct network and that the name and password for the network have been entered correctly. You can do this my accessing the camera's settings in the SimpliSafe® mobile app.
Try bringing the camera and your internet router closer together, as too far a distance can weaken the internet connection to the device.
Restart your router and/or mesh access points and extenders.
Try bringing the camera and Base Station closer together, as too far of a distance between them can weaken the Outdoor Camera’s connection to your system and cause this error.
If this error persists, you may need to contact your Internet Service Provider to inquire about service availability and interruptions, and about upgrading your internet package and/or router.
You can click here to learn more about improving your upload speed, and click here to learn more about improving Wi-Fi signal strength. Please note that SimpliSafe® systems and cameras require 2.4GHz Wi-Fi networks.
WE’VE DETECTED AN ISSUE WITH THIS CAMERA
WHAT IT MEANS
A hardware issue was detected on your camera.
HOW TO FIX IT
Contact Customer Support for assistance resolving this issue.
UNABLE TO CONNECT TO SIMPLISAFE®
WHAT IT MEANS
SimpliSafe® is experiencing an issue, but there’s nothing wrong with your system.
HOW TO FIX IT
The issue should be resolved shortly, so please try again later. If you continue to experience the issue, please contact Customer Support.
Update Software
WHAT IT MEANS
The Wireless Outdoor Security Camera requires a Gen 3 Base Station with the latest firmware updates to run smoothly.
HOW TO FIX IT
Before setting up the camera, you will need to update the Base Station firmware via the Keypad using the steps here.
If you have an Original SimpliSafe® system, upgrade to our latest generation today and receive a 50% discount on all your new devices. Upgrade here!
Unable to Stream to Your Device
WHAT IT MEANS
Some Android devices are unable to support the video playback on our Outdoor camera due to their hardware configuration.
HOW TO FIX IT
While we review the issue internally, please attempt to update your mobile devices operating system to the latest version. If that does not resolve the issue, please try using a newer Android device or the Web App.