The app error “Camera Disconnected” can occur for several reasons: Your Base Station needs to be reconnected to Wi-FiYour Wi-Fi network name or password has recently changedThe camera or your Wi-Fi router has lost powerYour Internet Service Provider (ISP) is experiencing an outageIf you encounter th

A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are no

Our professional monitoring helps protect your home against many types of alarms - such as burglary/intrusion, life safety (Smoke, CO), and environmental (water, extreme temperature). Plans are paid monthly, with no contracts or hidden fees. Below is a high-level comparison of our plan features. If

​Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe®. You can learn more about what batteries the Original SimpliSafe® devices use on our Help

CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.HOW TO FIX ITRemove the battery from the camera and charge

You can update your payment method at any time within the SimpliSafe® Mobile or Web App.Please note that we are no longer able to accept and process pre-paid cards. If you’re paying with a pre-paid card, follow the instructions below to update your payment method to an accepted one for professional

What are Alarm Texts and how do they work?SimpliSafe® customers subscribed to either Fast Protect™ (formerly Interactive Monitoring) or Standard Monitoring can receive Alarm Texts to alert them to the status of their system. These SMS messages will be sent during alarm events to all primary contacts

Want to know what's in the latest update? Check out our release notes on the SimpliSafe® Community!Your SimpliSafe® System requires periodic firmware updates to receive the latest features, security upgrades, and more.System updates to the Base Station and Keypad do not happen automatically as the s

What is it?When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are present on or very c

The Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home. If you are subscribed to either our Self Monitoring with Camera Recordings, Outdoor Monito

If you receive the "Real Time Information is Temporarily Unavailable" error message, SimpliSafe’s connection to our real time events is experiencing a delay. This issue will usually resolve itself after a few minutes. If you are still experiencing issues, try logging out and back into the

​Log in to upgrade your system for 50% off. Please note, this offer is only available to customers who have an active Original SimpliSafe® system on their account. If you have a Gen 3 system, you will not see the offer. We want to ensure all of our customers have access to our best home security sol