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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
App Error: Your connection is not private
My privacy shutter isn’t responding correctly.
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
What is Practice Mode?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
What does the signal strength next to my camera in the app indicate?
How to activate app control
Dark Mode for the SimpliSafe® Mobile App
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
SimpliSafe® Excess Payback
How to Rename a SimpliSafe® Sensor
Video Doorbell Pro Motion Detection
Testing the Motion Sensor Gen 1
Panic Button Not Responding
Exit and Entry Delay Settings & Customisations
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Camera Motion Detection by System Arming State
Biometric Authentication for SimpliSafe® Accounts
How to Improve Upload Speed?
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
What Does "Invalid Base Station Serial" Mean?
Video Doorbell Pro Requirements
Where Should I Place My Base Station?
Entry Sensor Alert Voice Prompt
What if Someone is Forcing me to put in my PIN on the PIN Pad?
What Is The Red Button On The Top Of The Keypad?
Motion Sensor Gen 2 Not Detecting Motion
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Error: Keypad Out of Range
How To Change The Entry Sensor's Chime Volume