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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
What does the signal strength next to my camera in the app indicate?
Outdoor Camera Mount Feels Loose or Not Sturdy
How to activate app control
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
How To Find or Change Your Master PIN
Key Fob Not Responding To Button Presses
How to Find the Serial Number for Your SimpliSafe® Device or Camera
Why Can't I See All of My System Locations in the Mobile App?
Outdoor Camera Permanent Mount Installation Guide
How to Download Recordings From Your Camera
App Error: Your connection is not private
Maximising Battery Life of the Wireless Outdoor Security Camera
Enabling Secret Alerts for your SimpliSafe® Sensors
Camera Motion Detection by System Arming State
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Biometric Authentication for SimpliSafe® Accounts
How many devices can I connect to the Base Station?
How to Improve Upload Speed?
Where Should I Place My Base Station?
What Does "Invalid Base Station Serial" Mean?
2-Step Verification for SimpliSafe® Accounts
App Error: Internet Not Found
How Does the Entry Sensor Respond During an Alarm
Video Doorbell Pro Requirements
What is Practice Mode?
How to Rename a SimpliSafe® Sensor
How to add the SimpliSafe® widget to your Smart Phone
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
My Entry Sensor Will Not Pair to My System