‎Moving Support | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
App Error: Your connection is not private
What Does "Invalid Base Station Serial" Mean?
How to Find the MAC Address of a SimpliSafe® Device
SimpliSafe® Excess Payback
Outdoor Camera Mount Feels Loose or Not Sturdy
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Can't Initiate Live Stream From Within the SimpliSafe® App
Video Doorbell Pro Motion Detection
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How To Replace Panic Button Battery
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
How many devices can I connect to the Base Station?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How to Improve Upload Speed?
My privacy shutter isn’t responding correctly.
Base Station and System Settings
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Why Can't I See All of My System Locations in the Mobile App?
Camera Motion Detection by System Arming State
How to Reset Your Smart Alarm Wireless Indoor Security Camera
How do I reset or change my password for my SimpliSafe® account?
Exit and Entry Delay Settings & Customisations
How to Download Recordings From Your Camera
Panic Button Not Responding
Where Should I Place My Base Station?
My Doorbell Won't Ring
Where to Download the SimpliSafe® App
What Is The Red Button On The Top Of The Keypad?
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How to Find the Serial Number for Your SimpliSafe® Device or Camera
2-Step Verification for SimpliSafe® Accounts