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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How to Set Up Arming Reminders
How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
SimpliSafe® Excess Payback
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Biometric Authentication for SimpliSafe® Accounts
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How To Replace Water Sensor Battery
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
How to Improve Upload Speed?
How many devices can I connect to the Base Station?
Video Doorbell Pro Motion Detection
What does the signal strength next to my camera in the app indicate?
How To Change The Entry Sensor's Chime Volume
How do I reset or change my password for my SimpliSafe® account?
Motion Sensor Gen 2 False Alarms
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Dark Mode for the SimpliSafe® Mobile App
Panic Button Not Responding
Camera Motion Detection by System Arming State
How to Reset the SimpliCam® Wired Indoor Camera
How To Set Up or Delete A Custom PIN
How to add the SimpliSafe® widget to your Smart Phone
How to Reset Your Smart Alarm Wireless Indoor Security Camera
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Motion Sensor Gen 1 Offline
Motion Sensor Gen 2 Not Detecting Motion
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Error: Keypad Out of Range
App Error: Internet Not Found
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Glassbreak Sensor Offline
How Does the Entry Sensor Respond During an Alarm
What Does "Invalid Base Station Serial" Mean?
How to activate app control