SimpliSafe® System & Wi-Fi Requirements
What you need to know when setting up your system and connecting it to Wi-Fi
Read MoreRunning into issues during setup? We can help! Learn more about some common setup issues and how to solve them here.

SimpliSafe® System & Wi-Fi Requirements
What you need to know when setting up your system and connecting it to Wi-Fi
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No White Light During Initial Base Station Setup
Your Base Station should have a white light during setup
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Can't Connect Camera to Wi-Fi During Setup
Learn more about your camera’s connection and troubleshooting it here
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Understanding and Preventing False Alarms
Regular system maintenance can help prevent false alarms
Read MoreMotion Sensor Gen 2 False Alarms
What Does "Invalid Base Station Serial" Mean?
Key Fob Not Responding To Button Presses
How to Find the Serial Number for Your SimpliSafe® Device or Camera
How to Reset Your Smart Alarm Wireless Indoor Security Camera
Why is my Base Station Pulsing Red?
How to Reset the Wireless Outdoor Security Camera
Entry Sensor Not Responding
How To Test Your System
Wireless Outdoor Security Camera Flashing Yellow During Setup
What is the Trouble Signal (three-tone warning sound), and how do I resolve it?
What is the Constant Yellow Light on the Smoke Detector?
Low Battery Warning for Motion Sensor Gen 2
Can't Connect Base Station to Wi-Fi During Setup
Motion Sensor Gen 2 Not Responding
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