‎Installation Troubleshooting | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
SimpliSafe® Excess Payback
Dark Mode for the SimpliSafe® Mobile App
What Does "Invalid Base Station Serial" Mean?
Video Doorbell Pro Motion Detection
How to Improve Upload Speed?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
2-Step Verification for SimpliSafe® Accounts
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Panic Button Not Responding
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
How To Change The Entry Sensor's Chime Volume
What are the Wi-Fi upload speed requirements?
Where Should I Place My Base Station?
Why Can't I See All of My System Locations in the Mobile App?
My privacy shutter isn’t responding correctly.
How to Rename a SimpliSafe® Sensor
How many devices can I connect to the Base Station?
How to Find the Serial Number for Your SimpliSafe® Device or Camera
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Outdoor Camera Mount Feels Loose or Not Sturdy
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Testing the Smoke Detector
How to Download Recordings From Your Camera
Camera Motion Detection by System Arming State
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
How To Replace Water Sensor Battery
Exit and Entry Delay Settings & Customisations
How To Set Up or Delete A Custom PIN
Motion Sensor Gen 1 Offline
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?