‎Installation Troubleshooting | SimpliSafe Support Home
Skip to main content

Featured Articles

How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Dark Mode for the SimpliSafe® Mobile App
Outdoor Camera Mount Feels Loose or Not Sturdy
How To Change The Entry Sensor's Chime Volume
Motion Sensor Gen 2 Not Detecting Motion
How to Download Recordings From Your Camera
Testing the Smoke Detector
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Glassbreak Sensor Offline
Where can I purchase additional yard signs, sensors, and other accessories?
Where Should I Place My Base Station?
Outdoor Camera Permanent Mount Installation Guide
Where to Download the SimpliSafe® App
How To Set Up or Delete A Custom PIN
SimpliCam Wired Indoor Camera LED Status Light Colours
Enabling Secret Alerts for your SimpliSafe® Sensors
How to Improve Upload Speed?
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
How To Replace Smoke Detector Battery
Entry Sensor Alert Voice Prompt
Camera Motion Detection by System Arming State
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How do I reset or change my password for my SimpliSafe® account?
How to Replace Batteries in SimpliSafe® Devices
Base Station LED Status Light Colours
Panic Button Not Responding
What are the Wi-Fi upload speed requirements?
How to Connect a SimpliSafe® System to Wi-Fi
Entry Sensor Offline
How to Reset the Video Doorbell Pro
Base Station and System Settings
Maximising Battery Life of the Wireless Outdoor Security Camera
How many devices can I connect to the Base Station?
Error: Keypad Out of Range