‎Cell vs. WIFI as primary | SimpliSafe Help Center
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sellersattic's profile
sellersattic

12 Messages

Monday, April 25th, 2022 6:56 PM

Cell vs. WIFI as primary

I just upgraded my original SS with the new system and I noticed that it seems to default to WiFi as a primary means of contact with monitoring.  My cell service here is more reliable than the cable so I was wondering if there is a way to make the cell service the primary contact method without telling SS to "Forget" the WiFi connection?

Thanks for the help

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Updated 

1 year ago

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Official Solution

davey_d

Community Admin

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4.8K Messages

1 year ago

Hi @sellersattic,

So technically, both connections work in tandem, and just whichever connection is the strongest takes over. So in your case, it seems that the Base Station thinks that your WiFi is the best connection right now. But if that changes, the cell connection will take over immediately.

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evilqueen2312

2 Messages

@davey_d​ I have a vacation property with ss3 installed. I'd like to be able to put my wifi service on hold when no one is there. Can I run the system only on cell connection? Thanks

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1 year ago

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davey_d

Community Admin

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4.8K Messages

Hi @evilqueen2312 ,

The Base Station does have a built-in cell connection, that can keep the system linked with Monitoring (and the app), even when WiFi is unavailable. It's activated as part of Monitoring service, so if you're subscribed to the $17.99 Standard Plan, or the $27.99 Interactive Plan, it's already set up!

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1 year ago

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sellersattic

12 Messages

1 year ago

Davey_d,

Thanks for the response :) This explains it well and I now feel double covered when it comes to monitoring.  The new system is awesome, with many of the suggestions and issues with the original either fixed or added.

Thanks again!

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