‎System Firmware 2.10 (January 2023) | SimpliSafe Support Home
 
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Community Admin

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5.5K Messages

Tuesday, January 10th, 2023 4:26 PM

System Firmware 2.10 (January 2023)

Hello Community,

 

The first update of 2023, this one mostly with under-the-hood improvements, and even more support for upcoming features.


Here’s what’s coming in 2.10:

  • Added support for UL985 Standard for Safety Household Fire Warning System Units:
    • Power Outage and Power Restored notifications will now be sent 60 seconds after the actual event
    • The system will now display a "Base Station batteries are not charging" if it detects an issue with either the circuit or the batteries
  • Fixed an issue where the Base Station may not properly clear “Device Not Responding” errors after a component has successfully checked in again
  • Stability and performance improvements
  • Laying groundwork to support upcoming features

FEATURE HIGHLIGHTS

Trouble Signal and Trouble Light

  • The Trouble Signal will now sound when there is an issue with your system that needs to be resolved. You will also see a flashing yellow light on your Base Station. Follow the steps on this Help Center Article to resolve.

Changes to Power Outage and Power Indicators

  • The back of the Base Station will show a constant blue light as long as the Power Adapter is supplying power. It will turn off when there is a Power Outage.
  • There is also now a 60 second delay after power is cut off, before the warning appears on the Keypad, and the notification is sent to your phone.

Previous Updates:

980 Messages

1 year ago

Much appreciated thank you

19 Messages

1 year ago

Since this update went live on both my keypads and the base station, it keeps saying there’s an error communicating with the deadbolt locks even though they do lock correctly when the alarm is turned on. It’s like they get the signal to lock, but the base station doesn’t get the signal back that they successfully locked (even though they did). Very frustrating. 

Captain

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5.9K Messages

@tysonc​ I would try resynching the lock; no dice or need assistance, call Support and they will walk you through it.

Community Admin

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5.5K Messages

@tysonc​ thanks for reporting. I checked with our dev team and we're not yet hearing similar reports, specifically relating a spike in Smart Lock sync issues attributed System Firmware 2.10. But we're continuing to keep watch!

In the meantime, as the Captain suggests, you could try a Re-Calibration (through the Keypad: Menu > Devices > [your Smart Lock]), if you haven't already.

(edited)

2 Messages

1 year ago

Since update few days ago, keypad completely dead. Unable to arm system. Very frustrating &  Simpi not safe! Calling support now.

2 Messages

Update: Chat support very Helpful. Fix: take batteries out or 90 seconds & put back in by the base. Back to normal.

6 Messages

1 year ago

I was just wondering what the new options on the keypad are.  The options for turning on a trouble light, and a trouble signal, and turning on a wall power light.  It seems like these are to help the end user find out if there is a malfunction with the system.  I was just wondering if someone could clarify this for me.

Community Admin

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3K Messages

Hi @rushfanrtb​, 

You’re right - these new options on the Keypad are to help you see if there are any issues with your system and its connection.

The Trouble Indicator is a flashing yellow light that goes off every 10 seconds. When you see this, it means that there is a connection issue with one of your systems.

The Trouble Signal will alert you of any system performance issues.

The Wall Power Indicator is a bright white light above the power cord; this will always be lit when the Base Station is connected to power. If this light is off, that means your Base Station is not connected to power.

6 Messages

Thank you Emily.  The clarification is much appreciated.

82 Messages

1 year ago

Are updates rolled out slowly?  If so, how long before everyone is updated?  I've manually checked for updates with the keypad and it says my system is up to date, even though it's not running the latest version posted here.

Community Admin

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3K Messages

Hi @Boring_Joe​, 

You should certainly be seeing this update available on your Keypad. If you call our Support team, they can try to update your system from our end.

82 Messages

@emily_s​ Thanks!  It kept saying system is up to date for several days.  Today, after many days of not checking, I reconnected the Wi-Fi connection and this time it found the update and updated.  Not sure why it didn't find it before.  Perhaps something wonky with the Wi-Fi connection.

5 Messages

Just got 2.10.6. Does this update fix the voice and door chime issues?

82 Messages

@SimplyGuy​ I don't think so.  I've been running it for a few days now and still have the issue with voice prompts.  Did you try removing your wifi network in keypad and setting it up again?

82 Messages

1 year ago

For those running this latest update and have the "warnings" category turned on in your SimpliSafe app's alerts and notifications, have you tried disconnecting the base station from wall AC power and do you get an alert on your phone of the power outage?  I no longer receive power outage alerts after updating to this software/firmware, but still get alarm alerts.  I wonder if other warning type alerts like jamming detection are affected or if it's only loss of AC wall power.

82 Messages

1 year ago

I did some additional testing this weekend and it appears that power outage alerts do get sent but they're delayed by exactly 1 minute with this new firmware.  I timed it. The previous firmware, the power outage alerts were sent right away, as quickly as any other type of alert.  With this new firmware, the base light indicating a power outage doesn't even light up until 1 minute has elapsed.  Same thing when power is restored.  The base light and power restored alert are delayed by exactly 1 minute.

So why are power outage alerts delayed by 1 minute with this new firmware?  It would be preferable for my family and to receive the power outage alerts immediately as was the case with the previous firmware.

Community Admin

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5.5K Messages

@Boring_Joe​ good spotting. That's another part of the UL985 standard, full support for which was indeed added to Base Station Firmware 2.10.

82 Messages

@davey_d Thanks for confirming.  So does this mean this 1 minute delay for power outage and restored alerts will now be fixed going forward, or will system owners eventually have the option to adjust that delay to something lower, perhaps zero again?

Community Admin

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3K Messages

@Boring_Joe this 60-second time frame was an intentional change to meet the UL985 standard. Users will not have the ability to adjust the time in which they receive a power outage notification.

1 Message

1 year ago

The keypad says it can’t can’t do the base station update because of low batteries. Is it referring to my two door sensors that have low battery, or is it saying the keypad batteries are low. I can easily find the two door sensors have low batteries. How ever I can’t check the keypad batteries anywhere. I was just wondering because I didn’t think low door sensor batteries would prevent a base station update. 

Community Admin

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5.5K Messages

@drgettman ​ that would be the Keypad(s), since Base Station firmware updates also update the Keypad at the same time.

12 Messages

1 year ago

What about the red light that used to indicate when the base was running on batteries? Will that feature come back?

Community Admin

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5.5K Messages

@jcrawford360​ that still exists. However, as part of our work with compatibility for the UL985 Standard, there is now a 60-second delay before the indicator (and associated warnings and notifications) are displayed.

23 Messages

1 year ago

Why are there no release notes for .11 or .12!? I’m on .12 and no idea what that’s added

1 Message

1 year ago

I don't have wifi in my home. Will my system still receive the firmware updates?

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