‎System Firmware 2.10 (January 2023) | SimpliSafe Help Center
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davey_d's profile
Community Admin

Community Admin

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4.1K Messages

Tuesday, January 10th, 2023 4:26 PM

System Firmware 2.10 (January 2023)

Hello Community,

 

The first update of 2023, this one mostly with under-the-hood improvements, and even more support for upcoming features.


Here’s what’s coming in 2.10:

  • Added support for UL985 Standard for Safety Household Fire Warning System Units
  • Fixed an issue where the Base Station may not properly clear “Device Not Responding” errors after a component has successfully checked in again
  • Stability and performance improvements
  • Laying groundwork to support upcoming features

Previous Updates:

Advocate

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648 Messages

18 days ago

Much appreciated thank you

12 Messages

18 days ago

Since this update went live on both my keypads and the base station, it keeps saying there’s an error communicating with the deadbolt locks even though they do lock correctly when the alarm is turned on. It’s like they get the signal to lock, but the base station doesn’t get the signal back that they successfully locked (even though they did). Very frustrating. 

Captain

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5K Messages

@tysonc​ I would try resynching the lock; no dice or need assistance, call Support and they will walk you through it.

Community Admin

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4.1K Messages

@tysonc​ thanks for reporting. I checked with our dev team and we're not yet hearing similar reports, specifically relating a spike in Smart Lock sync issues attributed System Firmware 2.10. But we're continuing to keep watch!

In the meantime, as the Captain suggests, you could try a Re-Calibration (through the Keypad: Menu > Devices > [your Smart Lock]), if you haven't already.

(edited)

2 Messages

14 days ago

Since update few days ago, keypad completely dead. Unable to arm system. Very frustrating &  Simpi not safe! Calling support now.

2 Messages

Update: Chat support very Helpful. Fix: take batteries out or 90 seconds & put back in by the base. Back to normal.

6 Messages

5 days ago

I was just wondering what the new options on the keypad are.  The options for turning on a trouble light, and a trouble signal, and turning on a wall power light.  It seems like these are to help the end user find out if there is a malfunction with the system.  I was just wondering if someone could clarify this for me.

Community Admin

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97 Messages

Hi @rushfanrtb​, 

You’re right - these new options on the Keypad are to help you see if there are any issues with your system and its connection.

The Trouble Indicator is a flashing yellow light that goes off every 10 seconds. When you see this, it means that there is a connection issue with one of your systems.

The Trouble Signal will alert you of any system performance issues.

The Wall Power Indicator is a bright white light above the power cord; this will always be lit when the Base Station is connected to power. If this light is off, that means your Base Station is not connected to power.

6 Messages

Thank you Emily.  The clarification is much appreciated.

15 Messages

3 days ago

Are updates rolled out slowly?  If so, how long before everyone is updated?  I've manually checked for updates with the keypad and it says my system is up to date, even though it's not running the latest version posted here.

Community Admin

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97 Messages

Hi @Boring_Joe​, 

You should certainly be seeing this update available on your Keypad. If you call our Support team, they can try to update your system from our end.

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