Community Admin
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4.6K Messages
System Firmware 2.10 (January 2023)
Hello Community,
The first update of 2023, this one mostly with under-the-hood improvements, and even more support for upcoming features.
Here’s what’s coming in 2.10:
- Added support for UL985 Standard for Safety Household Fire Warning System Units:
- Power Outage and Power Restored notifications will now be sent 60 seconds after the actual event
- The system will now display a "Base Station batteries are not charging" if it detects an issue with either the circuit or the batteries
- Fixed an issue where the Base Station may not properly clear “Device Not Responding” errors after a component has successfully checked in again
- Stability and performance improvements
- Laying groundwork to support upcoming features
FEATURE HIGHLIGHTS
Trouble Signal and Trouble Light
- The Trouble Signal will now sound when there is an issue with your system that needs to be resolved. You will also see a flashing yellow light on your Base Station. Follow the steps on this Help Center Article to resolve.
Changes to Power Outage and Power Indicators
- The back of the Base Station will show a constant blue light as long as the Power Adapter is supplying power. It will turn off when there is a Power Outage.
- There is also now a 60 second delay after power is cut off, before the warning appears on the Keypad, and the notification is sent to your phone.
Previous Updates:
lance843
Advocate
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781 Messages
5 months ago
Much appreciated thank you
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tysonc
13 Messages
5 months ago
Since this update went live on both my keypads and the base station, it keeps saying there’s an error communicating with the deadbolt locks even though they do lock correctly when the alarm is turned on. It’s like they get the signal to lock, but the base station doesn’t get the signal back that they successfully locked (even though they did). Very frustrating.
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dallenveazey
2 Messages
5 months ago
Since update few days ago, keypad completely dead. Unable to arm system. Very frustrating & Simpi not safe! Calling support now.
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rushfanrtb
6 Messages
5 months ago
I was just wondering what the new options on the keypad are. The options for turning on a trouble light, and a trouble signal, and turning on a wall power light. It seems like these are to help the end user find out if there is a malfunction with the system. I was just wondering if someone could clarify this for me.
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Boring_Joe
56 Messages
4 months ago
Are updates rolled out slowly? If so, how long before everyone is updated? I've manually checked for updates with the keypad and it says my system is up to date, even though it's not running the latest version posted here.
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Boring_Joe
56 Messages
4 months ago
For those running this latest update and have the "warnings" category turned on in your SimpliSafe app's alerts and notifications, have you tried disconnecting the base station from wall AC power and do you get an alert on your phone of the power outage? I no longer receive power outage alerts after updating to this software/firmware, but still get alarm alerts. I wonder if other warning type alerts like jamming detection are affected or if it's only loss of AC wall power.
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Boring_Joe
56 Messages
4 months ago
I did some additional testing this weekend and it appears that power outage alerts do get sent but they're delayed by exactly 1 minute with this new firmware. I timed it. The previous firmware, the power outage alerts were sent right away, as quickly as any other type of alert. With this new firmware, the base light indicating a power outage doesn't even light up until 1 minute has elapsed. Same thing when power is restored. The base light and power restored alert are delayed by exactly 1 minute.
So why are power outage alerts delayed by 1 minute with this new firmware? It would be preferable for my family and to receive the power outage alerts immediately as was the case with the previous firmware.
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drgettman
1 Message
4 months ago
The keypad says it can’t can’t do the base station update because of low batteries. Is it referring to my two door sensors that have low battery, or is it saying the keypad batteries are low. I can easily find the two door sensors have low batteries. How ever I can’t check the keypad batteries anywhere. I was just wondering because I didn’t think low door sensor batteries would prevent a base station update.
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jcrawford360
3 Messages
3 months ago
What about the red light that used to indicate when the base was running on batteries? Will that feature come back?
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ollie_s
23 Messages
3 months ago
Why are there no release notes for .11 or .12!? I’m on .12 and no idea what that’s added
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hg_11
1 Message
2 months ago
I don't have wifi in my home. Will my system still receive the firmware updates?
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