‎Sensors | Page 8 | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(52)
SA
Motion Sensor Gen 1 False Alarms

SimpliSafe’s Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them.

Troubleshoot an Issue

Help Center Article

 • 

Motion Sensor Gen 1

SA
Motion Sensor Gen 2 Not Detecting Motion

If your Motion Sensor Gen 2 is not detecting motion, it’s likely the result of the placement of the Sensor itself. We recommend mounting the Motion Sensor Gen 2 in the corner of your room. For optimal performance, the sensor must be mounted 6 feet from the ground. This ensures proper coverage throug

Troubleshoot an Issue

Help Center Article

 • 

Motion Sensor Gen 2

SA
Do I need an Entry Sensor for my Smart Lock to work?

No. All features will still work without an entry sensor. However, the auto-lock feature will be “smarter” when paired with an entry sensor. The entry sensor tells your Lock when the door is open, preventing the Lock from trying to “lock” your door even when it’s open. We still recommend pairing an

Install / Set Up Help

Help Center Article

 • 

Smart Lock