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Motion Sensor Gen 2 Not Detecting Motion

If your Motion Sensor Gen 2 is not detecting motion, it’s likely the result of the placement of the Sensor itself. We recommend mounting the Motion Sensor Gen 2 in the corner of your room. For optimal performance, the sensor must be mounted 6 feet from the ground. This ensures proper coverage throug

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Motion Sensor Gen 2

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How do I remove my Entry Sensor magnet (the smaller part of the sensor) from the wall?

The Entry Sensor magnet uses a slightly different adhesive than the other sensors. Remove the magnet by rotating the magnet slowly until the adhesive loosens and you can pull it off the wall.

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Entry Sensor

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Do I need an Entry Sensor for my Smart Lock to work?

No. All features will still work without an entry sensor. However, the auto-lock feature will be “smarter” when paired with an entry sensor. The entry sensor tells your Lock when the door is open, preventing the Lock from trying to “lock” your door even when it’s open. We still recommend pairing an

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Smart Lock