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How to replace batteries in SimpliSafe Devices
With the exception of the Base Station, SimpliCam Indoor Camera, and Key Fob, all of the components for our latest SimpliSafe have batteries that can and should be replaced periodically.

battery/power

Help Center Article

 • Entry Sensors

Motion Sensor Installation Guide
Before Getting StartedYou'll need to install your Base Station prior to getting started. If you have pets, please watch both installation videos.Watch the video below for a hands-on experience from our team of experts for the installation process Pet Owners - Additional Information Use the guid

install/set up

Help Center Article

 • Motion Sensors

Motion Sensor False Alarms (Gen 3 SimpliSafe)
SimpliSafe’s Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them.

system errors

sensor troubleshooting

Help Center Article

 • Motion Sensors

How do I activate the batteries in my SimpliSafe sensors?
You will need to activate batteries for each component before using your system. To activate batteries, simply pull on and remove the white protective strip from each component.

install/set up

Help Center Article

 • Entry Sensors

Warning: Sensor Not Responding (Gen 3 SimpliSafe)
Sensors in our latest SimpliSafe system will issue errors when they fail to check in with the Base Station. This issue is generally caused by one of the following:The device was programmed when your system was ordered but was never installed. If you have extra sensors which are still boxed up and we

sensor troubleshooting

Help Center Article

 • Entry Sensors

Device and Sensor Settings
Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. Click here to view the article about the Original SimpliSafe. If you're not certain which s

settings

sensor troubleshooting

Help Center Article

 • Entry Sensors

What is the expected battery life of Original SimpliSafe devices?
Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view the article for the Gen 3 SimpliSafe. If you're not certain whi

battery/power

Help Center Article

 • SS2 System