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If your Water Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Water Sensor takes a single (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To replac
Troubleshoot an Issue
Help Center Article
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Water Sensor
If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines
Base Station
The Water Sensor alerts you to leaks and flooding, helping you prevent expensive water damage. Undetected leaks can lead to mold, ruined carpets, warped wood floors, and more.Watch the video below for a hands-on experience from our team of experts for the installation process
Install / Set Up Help
The Water Sensor takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To change your Water Sensor battery, twist the bottom and top apart and replace the battery inside. To close it again, make sure that the grooves are aligned before
The warning ‘Sensor Not Responding’ for a Water Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station.As a first step, we’d recommend ensuring that the battery is correctly installed. To do this:Slide the Sensor off its’ brac
