If you notice that your Video Doorbell Pro produces a constant buzzing sound, or it doesn’t sound when pressed, you may need a Chime Connector. If you do not have a Chime Connector, contact our Support team and they will send one to you free of charge. 

Video Doorbell Pro Requirements

To ensure that your Video Doorbell Pro works as intended, it’s also important to make sure that its setup aligns with its requirements. The Video Doorbell Pro and Chime Connector require:

• Existing doorbell wiring

• A mechanical chime. The Video Doorbell Pro and Chime Connector are not compatible with digital chimes.

• A transformer with 8-24VAC, 10-30VA.

Installing the Chime Connector

You can install your Chime Connector by taking the following steps:

1. Important: Use your circuit breaker to turn off the power to your existing doorbell. To locate the correct switch, try turning off each switch one at a time until your doorbell no longer rings

2. Find the doorbell chime and remove its cover

1. Some covers can be lifted off, others may need to be unscrewed

2. If your chime has batteries, the Chime Connector cannot support it

3. Locate the screw terminals on the chime. The terminals might be listed as Front/Trans/Rear, A/B/C, or 1/2/3. You will need to use the middle (“Trans”) and left or right (“Front”) terminal, which should have wiring attached to them

4. Loosen the screw to disconnect the “Front” wire and clip it into the Chime Connector’s blue wire connector

   1. Note: Trim the “Front” wire to 1/4 inch before inserting it into the wire connector

      ​

5. Attach the other blue wire from the Chime Connector to the “Front” terminal

   

6. Loosen the screw to disconnect the “Trans” wire and clip it into the Chime Connector’s white wire connector

   1. Note: Trim the “Trans” wire to 1/4 inch before inserting it into the wire connector

      ​

7. Attach the other white wire from the Chime Connector to the “Trans” terminal

   

8. Find a place to put your Chime Connector, then replace the cover. You can use the adhesive backing to stick the Chime Connector outside the box, or tuck it inside if there’s room. Make sure it won’t interfere with moving parts and muffle your chime

9. Turn the power back on and make sure your doorbell still rings. If it doesn’t, double check that the wire connections are tight

If you are still having trouble, please contact our Support team for additional help.