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My Video Doorbell Pro Won't Connect to Wi-Fi During Setup

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l

Wi-Fi Troubleshooting

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Video Doorbell Pro

How to Reset the Video Doorbell Pro

If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device. Performing a Soft ResetPerforming a soft reset on the Video Doorbell Pro can help clear it from an unresponsive state. It will also test that the device ha

Troubleshoot an Issue

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Video Doorbell Pro

SA
SimpliCam® Wired Indoor Camera Features

Watchful when you need it, privacy when you don'tYour SimpliCam® Wired Indoor Camera comes equipped with a built-in privacy shutter to give you absolute control over your camera—and your privacy. Whenever the privacy shutter is open, the camera’s motion sensor will send notifications to your ph

Features / Settings

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SimpliCam

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What does “Unable to Stream Video” mean?

What it MeansAn "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as poss

Errors / Warnings

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Cameras

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Video Doorbell Pro LED Usage Status Light Colors

The Video Doorbell Pro's camera LED status light behaves differently during installation and daily use. This can be configured in the device's setting in the SimpliSafe® Mobile App.​Note: There are different light behaviors during setup and during day-to-day usage. Learn more about the dif

LED / Lights

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Video Doorbell Pro

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Video Doorbell Pro LED System Status Light Colors During Setup

The doorbell camera’s LED status light behaves differently during installation and daily use. The lights listed below are the only colors that the camera will display. If you are seeing a color that is not listed try changing the lighting in the room, as this can affect the look of the colored light

LED / Lights

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Video Doorbell Pro

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How much internet speed do I need for my camera?

Why does internet speed matter?The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider during alarms when all cameras will record simultaneously and therefore require mo

Wi-Fi Troubleshooting

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Cameras