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Not Receiving Push Notifications for my Camera

This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article. Push notifications for your camera are a great way to know when there i

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Cameras

How To Check The Firmware Version of SimpliSafe® Devices

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that ar

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Base Station

How to Recharge the Outdoor Security Camera Series 2 Battery

The Outdoor Security Camera Series 2 has a rechargeable battery that lasts up to 3 months depending on settings and usage. If you plan on using your Outdoor Security Camera Series 2 with SimpliSafe® Active Guard Outdoor Protection, you will need to plug your camera into power using the outdoor power

Battery / Power

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Outdoor Cameras

Outdoor Security Camera Series 2 LED Status Light Colors

The status light located on the front of your Outdoor Security Camera Series 2 indicates key information about your camera. At a glance, it can tell you if the camera is recording, isn’t connected to Wi-Fi, or if agent intervention is occurring when enrolled in SimpliSafe® Active Guard Outdoor Prote

LED / Lights

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Outdoor Cameras

What is the Difference Between Battery Power and Performance Mode for the Outdoor Security Camera Series 2?

Your Outdoor Security Camera Series 2 comes with a rechargeable battery that lasts up to 3 months, depending on placement or usage. You may also purchase an outdoor power cable to allow your camera to stay awake and active, so that it may enter Performance Mode. This feature allows you to enjoy fast

Features / Settings

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Outdoor Cameras

Outdoor Security Camera Series 2 Settings & Customizations

The Outdoor Security Camera Series 2 has a variety of settings that can be customized, such as Night Vision, Motion Detection, Video Quality, and more! If you are enrolled in SimpliSafe® Active Guard Outdoor Protection, some settings may not be adjustable within the SimpliSafe® Mobile App. Using the

Features / Settings

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Outdoor Cameras

Two-Way Audio Not Working for the Outdoor Security Camera Series 2

The Outdoor Security Camera Series 2 has two-way audio that allows you to speak through the camera with a simple tap of the speaker button. Holding down the Outdoor Camera speaker button will not allow two-way audio to work properly. To test that two-way audio is working, you should stand far away f

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Outdoor Cameras