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Can't Initiate Live Stream From Within the SimpliSafe® App

Please follow the steps below to troubleshoot being unable to live stream. Check the color of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation. Ensure your camera is connected to Wi-Fi. Make sure that your smartphone or t

Troubleshoot an Issue

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Cameras

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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

Wi-Fi Troubleshooting

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Cameras

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How to Download Recordings From Your Camera

Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans. Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing

Features / Settings

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Cameras

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App Error: Camera Disconnected

The app error “Camera Disconnected” can occur for several reasons: Your Base Station needs to be reconnected to Wi-Fi Your Wi-Fi network name or password has recently changed The camera or your Wi-Fi router has lost power Your Internet Service Provider (ISP) is experiencing an outage If you encounte

Errors / Warnings

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Cameras

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How do I use 2-way audio on the cameras?

What is 2-way Audio? 2-way audio is a feature that works on all SimpliSafe® cameras. While using the SimpliSafe® Mobile App, 2-way audio allows you to hear audio from your camera and speak through it when viewing live streams. How to Enable 2-way Audio You can enable 2-way audio in the SimpliSafe® M

Features / Settings

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Cameras

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What does “Unable to Stream Video” mean?

What it Means An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You

Errors / Warnings

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Cameras

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What does “Camera Connection Dropped” mean?

A "Camera Connection Dropped" error means that during a live stream, SimpliSafe® stopped receiving video from the camera. This is often the result of poor internet connectivity between the camera and the router, causing the camera to be unable to upload video for viewing as fast as it is recording.

Wi-Fi Troubleshooting

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Cameras