‎Night Vision Troubleshooting for Cameras | SimpliSafe Support Home

Night Vision Troubleshooting for Cameras

Updated 

Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® App by navigating to camera settings:

  1. Choose the Cameras tab at the bottom of the app

  2. Select the gear icon for Camera Settings in the upper right corner

  3. Tap on the desired camera 

  4. Select Night Vision

When On, the camera will always revert to using night vision regardless of the amount of light in the room. When set to Auto, the camera will intelligently switch between night vision and not depending on the amount of light in the room. In Off mode, the camera will only use available light in the room to capture video and may result in dark video.  

If the video quality is poor at night, we recommend trying the following steps:

  • Verify the camera’s night vision setting in the App and set it to On or Auto

  • Ensure the camera is not pointed near a wall, ceiling, or a flat surface underneath. Large surfaces like this will reflect the IR light and wash out the remaining video. We recommend repositioning the camera in these scenarios. (see image below)
    Night vision view of SimpliSafe® camera with darken image, caused by infrared LED bouncing off the wall and interfering with the balance of the image.

  • [Outdoor Camera Only] Turn on the Spotlight to help illuminate areas around the camera

If the above steps do not resolve the issue, we recommend testing the camera in a second location. If the issue disappears, we recommend 

  • That your camera is free of any obstructions in its immediate view, especially if it is sitting on a shelf

  • If your camera is sitting on a shelf, ensure that it is right on the edge

  • Reposition your camera to minimize the amount of neighboring walls or windows in the live stream frame

If the issue persists, try resetting the camera by following the directions below.  Note: resetting the camera will erase any videos that you have captured as well as all camera settings.

Instructions on how to download any camera recordings first before resetting. 

Once the camera has been reset, begin the setup process over again using your camera’s installation guide.