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How much internet speed do I need for my camera?

Why does internet speed matter?The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider for during alarms when all cameras will record simultaneously and therefore requir

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Why is my camera feed losing audio?

Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is poor connection, our devices will prioritize video over audio to best ensure the safety of your home.If your camera loses audio frequently, you may want to consider taking so

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Unable to set up a camera because it is already associated with another account.

Why does this error happen?This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. This tends to occur when a camera is purchased second-hand. T

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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial SetupIf you are having trouble connecting your camera to Wi-Fi during a first-t

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How do I clean my camera's lens?

To ensure clarity of your video recordings, you may want to periodically clean the camera lens. Using a microfiber lens cloth or lens cleaner will help you keep the lens clean.  If you notice larger debris, taking the extra steps of blowing away the larger particles or using a soft brush may b

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Can’t Connect Camera to Wi-Fi After Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.How to Run a Connection Check:Open the SimpliSafe® mobile appTap on the Cameras

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Outdoor Camera

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SimpliCam® Wired Indoor Camera Installation Guide

Keep an eye on your home with HD video that you can live stream from your phone, tablet, or computer with the SimpliCam® Wired Indoor Camera. The SimpliCam® alerts you the instant it detects motion so you can see what’s happening and take action through its 2-way audio. Enhance your recordings and g

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