‎Video Doorbell Pro | SimpliSafe Help Center
Skip to main content

Conversation List

Filter by

(40)
SA
What Are the Requirements of the Video Doorbell Pro?

The Video Doorbell Pro is designed to replace an existing wired doorbell. If your home does not have a wired doorbell, you will need to install wiring to use the Video Doorbell Pro. The Video Doorbell Pro measures 4.35 x 1.35 x 1.12 inches, enabling it to fit on almost any doorway.A SimpliSafe Home

install/set up

Help Center Article

 • Video Doorbell Pro

SA
Video Doorbell Pro Installation Guide

The Video Doorbell Pro integrates seamlessly with your SimpliSafe system, allowing you to see visitors and interact with them - without needing to be home. It’s important to note that the Video Doorbell Pro is currently compatible with analog/mechanical doorbells. Compatibility with digital doorbell

install/set up

Help Center Article

 • Video Doorbell Pro

SA
My doorbell won't ring—do I need a Chime Connector?

The chime connector is an accessory that connects your Video Doorbell Pro to your doorbell so that it will chime when rung. Because this has to do with circuitry compatibility, not everyone will need a chime connector.A chime connector may be necessary if:The Video Doorbell Pro doesn’t ring your chi

settings

install/set up

Help Center Article

 • Video Doorbell Pro

SA
Chime Connector Installation Guide

Important: Turn off the power to the existing doorbell at the circuit breaker. Find the doorbell chime, then remove the cover and any batteries.(Note: Some covers can be lifted off others may need to be unscrewed. If the chime has batteries, take them out they won't be needed again.) Locate th

install/set up

Help Center Article

 • Video Doorbell Pro

SA
What does “Camera Disconnected” mean?

A "Camera Disconnected" error means that your camera is disconnected from either power or Wi-Fi and it is not receiving your app’s commands. Read on for possible causes and how to address the issue.Disconnection CausesYour Wi-Fi network name or password changed, leaving your camera unable

video errors

app configurations

wi-fi troubleshooting

Help Center Article

 • Video Doorbell Pro

SA
Base Station and System Settings

Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.

settings

Help Center Article

 • Base Station

SA
Night Vision for Video Doorbell Pro

During the nighttime, the Video Doorbell Pro will emit infrared light to maximize the visibility in the picture.Night vision can be adjusted in the settings. Learn more here.

settings

install/set up

Help Center Article

 • Video Doorbell Pro