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Recording Behavior for the Video Doorbell Pro

The Video Doorbell Pro alerts you when someone’s at the door, even if they don’t ring the bell. With a 162 degree super wide field of view, you can see everything that’s happening day or night in perfectly crisp 1080p HD. Using Video Doorbell Pro With a SimpliSafe® SystemWhen you add Video Doorbell

Install / Set Up Help

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Video Doorbell Pro

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How to use the Video Doorbell's 2-Way Audio

How to UseTwo-way audio works on all cameras in the SimpliSafe system.To speak, hold down the microphone button while viewing the livestreamTo listen, release the microphone button to hear audio from the cameraYou will not be able to hear the audio while holding down the microphone buttonTroubleshoo

Features / Settings

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Video Doorbell Pro

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My doorbell won't ring—do I need a Chime Connector?

The Chime Connector is an additional device to make sure enough power is sent to the Video Doorbell Pro. A Chime Connector may be necessary if:The Video Doorbell Pro doesn’t ring your chime, but the livestream video and other features still work. You hear constant buzzing from the mechanical doorbel

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Video Doorbell Pro

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Video Doorbell Pro Stopped Working

When the Video Doorbell Pro detects motion and begins to record, a steady blue light should appear as a ring around the button. Triggering a motion event is a good first step to determining if the Video Doorbell Pro is responsive and receiving power.If your Video Doorbell Pro has power and is respon

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Video Doorbell Pro

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Chime Connector Installation Guide

OverviewThe Chime Connector is a useful part of the Video Doorbell Pro’s setup. It helps to prevent the Video Doorbell Pro from producing a constant buzzing sound, or from not sounding at all when its button is pressed. If you do not have a Chime Connector, contact our Support team and they will sen

Install / Set Up Help

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Video Doorbell Pro

Video Doorbell Pro Motion Detection

All SimpliSafe® Video Doorbell Pros use both video analytics and passive infrared (PIR) to detect motion in its field of view. Our granular motion detection options allow you to better control the quantity and types of notifications you get by customizing your activity zones, motion types, and sensi

Features / Settings

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Video Doorbell Pro

Night Vision Troubleshooting for Cameras

Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® Mobile App by navigating to camera settings:Choose the Cameras tab at the bottom of the appSelect the gear icon for Camera Setting

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Cameras