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Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion
Troubleshoot an Issue
Help Center Article
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Cameras
Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se
The Chime Connector is an accessory that connects your Video Doorbell Pro to your doorbell so that it will chime when rung. Because this has to do with circuitry compatibility, not everyone will need a Chime Connector.A Chime Connector may be necessary if:The Video Doorbell Pro doesn’t ring your chi
Install / Set Up Help
Video Doorbell Pro
Generally, your camera will not be able to connect to Wi-Fi for the following reasons:Your Wi-Fi network broadcasts at 5GHzSimpliSafe® devices can only connect to 2.4GHz networksMost 5GHz routers will allow you to create a Guest Network that broadcasts at 2.4GHz. For more information, we recommend r
Outdoor Camera
The Video Doorbell Pro integrates seamlessly with your SimpliSafe system, allowing you to see visitors and interact with them - without needing to be home. It’s important to note that the Video Doorbell Pro is currently compatible with analog/mechanical doorbells and requires an 8-24 Volt Transforme
There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial SetupHAVING TROUBLE CONNECTING TO WI-FI?Pinpoint and fix network connectivity i
The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4G
