‎Video Doorbell Pro | SimpliSafe Help Center

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Video Doorbell Pro Installation Guide
The Video Doorbell Pro integrates seamlessly with your SimpliSafe system, allowing you to see visitors and interact with them - without needing to be home. It’s important to note that the Video Doorbell Pro is currently compatible with analog/mechanical doorbells. Compatibility with digital doorbell

install/set up

Help Center Article

 • Video Doorbell Pro

What does “Camera Disconnected” mean?
A "Camera Disconnected" error means that your camera is disconnected from either power or Wi-Fi and it is not receiving your app’s commands. Read on for possible causes and how to address the issue.Disconnection CausesYour Wi-Fi network name or password changed, leaving your camera unable

video errors

app configurations

wi-fi troubleshooting

Help Center Article

 • Video Doorbell Pro

Base Station and System Settings
Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.

settings

Help Center Article

 • Base Station

Night Vision for Video Doorbell Pro
During the nighttime, the Video Doorbell Pro will emit infrared light to maximize the visibility in the picture.Night vision can be adjusted in the settings. Learn more here.

settings

install/set up

Help Center Article

 • Video Doorbell Pro

What does “No Video” mean?
A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are not able to

video errors

app configurations

wi-fi troubleshooting

Help Center Article

 • Video Doorbell Pro

Why is my camera feed losing audio?
Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is poor connection, our devices will prioritize video over audio to best ensure the safety of your home.If your camera loses audio frequently, you may want to consider taking so

troubleshooting

Help Center Article

 • Video Doorbell Pro

Camera Recording Changes
Your privacy and security are our top concerns. So in response to customer feedback we've made a few changes to the way SimpliSafe cameras record events. Read on to find out what those changes are and how they affect your system.Arming Recordings: More PrivacyStarting March 5, 2021, recordings will

settings

Help Center Article

 • Video Doorbell Pro