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At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that ar
Help Center Article
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Base Station
The doorbell camera’s LED status light behaves differently during installation and daily use. The lights listed below are the only colors that the camera will display. If you are seeing a color that is not listed try changing the lighting in the room, as this can affect the look of the colored light
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LED / Lights
Video Doorbell Pro
Please follow the steps below to troubleshoot being unable to livestream.Check the color of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi. Make sure that your smartphone or tab
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Video Errors
All SimpliSafe® Video Doorbell Pros use both video analytics and passive infrared (PIR) to detect motion in its field of view. Our granular motion detection options allow you to better control the quantity and types of notifications you get by customizing your activity zones, motion types, and sensi
Features / Settings
Install / Set Up Help
The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l
Wi-Fi Troubleshooting
How to UseTwo-way audio works on all cameras in the SimpliSafe system.To speak, hold down the microphone button while viewing the livestreamTo listen, release the microphone button to hear audio from the cameraYou will not be able to hear the audio while holding down the microphone buttonTroubleshoo
The Video Doorbell Pro comes with the ability to designate motion zones within the camera’s view. By default, the camera triggers motion alerts for anything within its 162-degree field of view. If your Video Doorbell Pro is set to People Only motion detection, you can set specific areas of the camer