App Support
The SimpliSafe app will help you stay connected to your home, even when you’re away. Learn how to navigate the app and troubleshoot app errors here.

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How Do I Set Up Push Notifications On My Smartphone?
Push notifications alert you to critical system events, like an alarm
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Securing Your SimpliSafe® Account
Keep your account safe and secure with 2FA, and add an extra layer of security with MFA and Biometric Authentication.
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Snooze Notifications for SimpliSafe® Cameras
Take a break from motion notifications by snoozing them, available on Android and iOS!
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Featured Articles
App Error: Your connection is not private
Dark Mode for the SimpliSafe® Mobile App
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Why Can't I See All of My System Locations in the Mobile App?
Biometric Authentication for SimpliSafe® Accounts
App Error: Internet Not Found
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
What Does "Invalid Base Station Serial" Mean?
What does the signal strength next to my camera in the app indicate?
How to activate app control
2-Step Verification for SimpliSafe® Accounts
How to add the SimpliSafe® widget to your Smart Phone
Where to Download the SimpliSafe® App
SimpliSafe® System and Wi-Fi Requirements
App Error: Bad Wi-Fi Password
Critical Alert Troubleshooting for iOS
Setting up SMS and Email Alerts for SimpliSafe®
Log In Error
Why Can't I Receive SMS or Emails for My SimpliSafe® System?
The SimpliSafe® App is Temporarily Unavailable
App Error: Unexpected Error
Why won’t my QR code scan?
Securing Your SimpliSafe® Account
App Error: Oops! Something went wrong
What Does "Device Connection Problem" Mean and How to Resolve It
Real Time Information is Temporarily Unavailable
How Do I Set Up Push Notifications On My Smartphone?
App Error: Received State Is Invalid
App Error: Some Body Keys are Invalid
App Error: Wi-Fi Network Unreachable
What are Automatic Tests?
Error: Invalid Username or Password
App Error: Server Connection
Biometric Authentication Troubleshooting
App Error: Scheduled Arm/Disarm Failed
Unable to log into Mobile App due to Additional White Box
Snooze Notifications for SimpliSafe® Cameras
Not Receiving Push Notifications on my Smart Phone for SimpliSafe®
Additional User Access for SimpliSafe®
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