Setting Up A New PIN
Updated
What are PINs?
PINs are the four-digit sequences used to arm and disarm your system. When setting up your system, you will be prompted to create a Master PIN. However, you have the option to create additional Custom and Duress PINs.
When you set up Custom PINs, you’ll be able to delegate access to your location, without allowing an individual to make changes to your SimpliSafe system. You’ll also be able to see which PIN was used to arm or disarm your system in the timeline on the Mobile App or Web app.
Duress PINs can be used in emergency situations.
Please note that PINs are different from your Safe Word. Your Safe Word will be needed to make changes to your monitoring plan and to verify or cancel an alarm event when you’re on the phone with our team of experts.
Setting up PINs
There are three types of PINs in our latest SimpliSafe: Master, Custom, and Duress.
There are two ways to change or add PINs.
1. The SimpliSafe® Mobile App:
Open the SimpliSafe® Mobile App on your phone or tablet
Choose My System from the bottom navigation bar
Select Location Settings from the list of menu options
Scroll down to Safe Word & PINs
Select PINs
From here, you can choose the fields under Master PIN or Duress PIN to edit these PINs, or tap on + Add Custom PIN to create a Custom PIN
2. The Keypad:
Push the Menu button on the Keypad
Enter your Master PIN
Select PINs
Follow the onscreen prompts to create and save each new PIN you'd like to add
PIN Types
PIN Type | Use |
Master PIN | Allows disarming your system. The Master PIN is also required in order to access the Keypad’s menu. |
Custom PIN | Custom PINs are similar to the Master PIN, but cannot access the menu to change system settings. Give these to friends and family to let them disarm your system and cancel alarms via the Keypad. Naming them allows you to keep track of who is disarming your system. These can be added and deleted as needed. You can have up to four Custom PINs on your system. |
Duress PIN | Emergency PIN used to notify our team that you are under duress. When this PIN is entered on the Keypad, the monitoring centre will respond the same way to a burglary alarm (and disarm the system to fool intruders). |