60 Day Return Ploicy?
My initial purchase of the security system for my vacation home was 10/2019. I needed to add a few more sensors and smoke detectors and they were purchased on 9/2021. We stopped by the home around Xmas (3 months after the purchase), and decided to do the install and realized we bought too many smoke detectors. Called customer service today and they tell me that they have this 60 day return policy and would not give me a refund for 1 Smoke detector. REALLY.. I expected this return policy would be for the initial purchase...Has anyone else got this policy thrown in their face? I retired from a business I owned for 36 years and bent over backwards for my customers..to keep my customers. Guess they just don't care about their existing customers. Count me out on referring relatives and friends!!