2 Messages
Referral Bonus Not showing up
My daughter purchased a system by clicking through my referral email I generated through the SS app. She activated the service on 8/4/24 and I haven't received an indication that my benefit is active. Thank you.
Official Solution
emily_s
Community Admin
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3.4K Messages
2 months ago
Hi @dkad1111,
How long ago did your daughter purchase her system? You should receive an email with your virtual girl card 45 days after your daughter made her purchase.
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captain11
Captain
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6.1K Messages
2 months ago
@dkad1111 Another customer posted about the exact same scenario two weeks ago, his daughter in fact. SS responded they farm it out to a 3rd party, which of course, is no excuse since they picked the 3rd party. Recommend you call support, select customer service and report the issue and politely request a callback within 24 hours. No doubt the "3rd party" flubbed it again.
Please post your outcome here if you get a chance.
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dkad1111
2 Messages
2 months ago
In all fairness to SS my daughter purchased her system maybe a week ago. She activated everything on 8/4/24 so if the wait for the bonus is 45 days (or 60) I understand....
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