Would like to return

We have decided to return the product. It is unused and still in the box. How do we do this?

Thank you.

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Responses

davey_d

Former Community Admin

•

5.7K Messages

Hi @rdjenn ,

I edited your post to remove your name, because this is a public forum. If you purchased directly from SimpliSafe, we do have a 60 Day Money Back Guarantee, and our Support team would be happy to set up the return!

0

ohr_jeanne

3 Messages

I decided not to use an alarm here we are in a condo and it's really not necessary and they do not want you to have an alarm here. I never touched the box it's unopened and just as it was packed never even looked at it. What do I do to cancel my system fee and to return this package.

Thank You

JEANNE OHR

2

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captain11

6.7K Messages

@ohr_jeanne You must call Simplisafe Customer Service within 60 days and get a return authorization. Suggest you do not wait for a reply here.

(edited)

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simplisafe_admin

Community Admin

•

1.8K Messages

@ohr_jeanne Please reach out to our Support team; they will be able to assist you with returning your system and canceling your monitoring plan.

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stephendprudhomme

1 Message

Hi, I'd like to return the smoke alarms we purchased. I was not aware they were battery only. In Massachusetts it is against code to have non-wired smokes in newer homes. We purchased (9) smoke detectors.

1

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SimpliSafe_Jordan

Community Admin

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187 Messages

@stephendprudhomme glad to see this was resolved! If you want to integrate fire protection once you get wired detectors in your home you may be interested in our new Smoke & Carbon Monoxide Listener.

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