Using Your System
Account & Billing
Saturday, September 30th, 2023 6:15 PM
I havent used some products, can I return them?
Ring camera and entry sensor.
2 months ago
Hi @eabalvarez8 ,
If you're still within the first 60 days since your purchase, then we can definitely take the items back as part of our Money Back Gurantee. Reach out to our Support team and we'll take care of you.
I returned the system did not even open it because my roommate had already purchased a system. Simple Safe received it but only refunded a partial amount to Affirm. So I called both Affirm they told me to call Simple Safe so now Affirm is going to debit my account the amount that Simple Safe has not refunded so I called them only to be told it has to be refunded by the warehouse department so my question is this who refunded the partial amount and why was it only that amount it was returned in less than two weeks?
@compos2014il The refund came from us at SimpliSafe. I flagged your case to our escalated Support team and they were able to refund the remainder to your account. You should see this payment posted in 1-3 business days, but if you do not please let me know.