‎Empty Cart Error | SimpliSafe Support Home

Wednesday, October 13th, 2021 5:16 PM

Empty Cart Error

After adding a custom package to my cart, I get the "Your cart is empty" message. I rebuilt the package several times, then tried a different package altogether. Eventually I was able to select "proceed to checkout" however my cart then listed all of the packages I had attempted to purchase, and I was unable to delete them myself. I cannot view the cart without proceeding to checkout but can only do so when my cart contents are acknowledged. I can see the number of items above the cart symbol when I am on other pages of the site. This only happens when I am logged in, as I am attempting to upgrade from the legacy system to the new one. Any help?

Community Admin


5.5K Messages

3 years ago

Hi wheels3,

Glad to hear that you've decided to upgrade.

I want to bring this to our devs, but I should gather a bit more info first. Like what browser/OS are you trying to do this on, and do you have any AdBlocker or similar extension enabled?

Of course, our Sales team would be happy to put the purchase through on our end if you give them a call at 800-548-9508. But we also want to investigate if there is indeed an issue with our website.

- Johnny M.
SimpliSafe Home Security

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