‎Credit card needed for no trial/subscription? | SimpliSafe Support Home
 
helpmesimplis's profile

Thursday, May 11th, 2023 8:51 PM

Credit card needed for no trial/subscription?

Customer service is telling me I need to give a credit card to finish registration through the app even though I declined trials and subscriptions. I'm at the page where it says "You're all set!" and the "Got It" button just isn't working. 

Did those of you who have no subscription/trial but use the app for free (limited use, but still some usefulness) have to give your credit card?

This seems like a scam or the CSR don't know what they're doing.

Community Admin

 • 

2.4K Messages

 • 

10 Points

10 months ago

Hi @helpmesimplis, 

I'm afraid you were given incorrect information, you do not need to include your credit card information when registering your account with the free Basic App Control plan. 

Dlpsr makes a good point, if you have finished setting up your devices in the SimpliSafe app, I would log into the web app to finish setting up your account. If that does not work, I would contact our Support team, as they can help you set up your account in real-time.

3 Messages

@emily_s​ My devices were already technically set up, I was just trying to connect the app. The web app is connected, but doesn't let control the "off/home/away" remotely even though the Simplisafe website says everyone should be able to do so, regardless of whether they have a plan: https://support.simplisafe.com/articles/alarm-events-monitoring/what-are-the-service-plan-options/6344794a013ba90af0bce6a4?lang=en_US

The Support team, through the app, is who told me this and tried to get me to give them my credit card information.

Community Admin

 • 

2.4K Messages

 • 

10 Points

@helpmesimplis​ correct, if you don't want a paid monitoring plan, you can still arm/disarm your system while using the SimpliSafe app and view a livestream of your cameras. I see in another comment you mentioned that you were previously subscribed to a paid monitoring service plan and cancelled it, which is where this issue arose. If you call into our Support team at 800-548-9508 and ask to downgrade to the Basic App Control Plan (which is 100% free,) you should regain access to the app.

New to the Community? Get started by reading our Welcome Post.