Credit card needed for no trial/subscription?

@emily_s​ My devices were already technically set up, I was just trying to connect the app. The web app is connected, but doesn't let control the "off/home/away" remotely even though the Simplisafe website says everyone should be able to do so, regardless of whether they have a plan: https://support.simplisafe.com/articles/alarm-events-monitoring/what-are-the-service-plan-options/6344794a013ba90af0bce6a4?lang=en_US

The Support team, through the app, is who told me this and tried to get me to give them my credit card information.

@helpmesimplis​ correct, if you don't want a paid monitoring plan, you can still arm/disarm your system while using the SimpliSafe app and view a livestream of your cameras. I see in another comment you mentioned that you were previously subscribed to a paid monitoring service plan and cancelled it, which is where this issue arose. If you call into our Support team at 800-548-9508 and ask to downgrade to the Basic App Control Plan (which is 100% free,) you should regain access to the app.