Can't turn off alarm using the app
A false alarm on our smoke detector set the alarm off. I was nearby and could hear the alarm sirens so tried to turn them off from the app but just got a spinning wheel. Had to physically walk to the premises, disable the alarm using the master keypad, meaning several minutes of sirens sounding and the security call centre phoning us.
We've noticed this before and it's quite frustrating, it's never allowed us to remotely cancel the alarm. Is this normal?