31 Messages
Can't turn off alarm using the app
A false alarm on our smoke detector set the alarm off. I was nearby and could hear the alarm sirens so tried to turn them off from the app but just got a spinning wheel. Had to physically walk to the premises, disable the alarm using the master keypad, meaning several minutes of sirens sounding and the security call centre phoning us.
We've noticed this before and it's quite frustrating, it's never allowed us to remotely cancel the alarm. Is this normal?
Official Response
davey_d
Community Admin
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5.6K Messages
1 month ago
Hi all,
I see a new comment on this thread I thought it was a good idea to clarify for everyone:
If a fire hazard alarm is triggered, either from the standalone Smoke, CO, or 2-in-1 Smoke & CO Detector, then the only way to stop the alarm event is through the Keypad. Unfortunately, there is no way to do this remotely through the SimpliSafe app. This is an intentional design for fire safety, in accordance with the UL-985 standard.
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cmclane28
3 Messages
10 months ago
I am experiencing this very thing right now. One of my smoke alarms triggered falsely for some reason and I am 600 miles away. So now my alarm has been going off and I cannot stop it through the app or from the Simplisafe website. Any attempt to shut off the alarm or system just sits and spins. So, I'm going to have to call a family member to drive to my house 20 miles away to reset it from the keypad. Really?
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lance843
983 Messages
10 months ago
Yesthis needs to be done, adt, cpi, and alarm.com and even ring has it.
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schechterd
2 Messages
10 months ago
My alarm just went off, and we could not turn it off from the app either
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mark_5d33f3
2 Messages
10 months ago
Me too!
really regretting SimpliSafe. Not ready for prime time and business.
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emily_s
Community Admin
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3.1K Messages
9 months ago
Hi everyone,
If you see a notification that an alarm is in progress and you are not at your house, you can stop it by disarming your system through the SimpliSafe mobile app. However, you cannot silence a Smoke Detector via the mobile app for safety reasons. If someone was in the building and the Smoke Detector was disarmed remotely before they heard it, that could be a safety issue.
(edited)
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Dmarien
7 Messages
9 months ago
This just happened to me yesterday. Cottage smoke detector was triggered and no way to turn it off...clicking on the OFF option in the app does nothing...just spins for 10 minutes and goes back to Alarm....clearly a bug in the app.
Edit: cottage is about 400 miles from the city so not driving up just to reset it. It'll have to wait until Nov 3 when I was planning on heading up anyway...unless you fix the app.
@emily_s
(edited)
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interneter
3 Messages
9 months ago
Same thing just happened to me last night. I can disable alarms caused by a water sensor, entry sensor, or motion sensor from the App but it would not let me disable the smoke alarm unless I went to the keypad.
It would be nice to have somebody from SimpliSafe weigh in on whether this is intentional or a bug in the software.
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reginaldchan
4 Messages
9 months ago
im based in the uk WITH a UK SYSTEM and that was the same issue smokey went off while cooking i tried to disarm it but nope off does nothing for smokeys
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markarmst
1 Message
8 months ago
Same thing just happened to me today. Smoke detector went off and the OFF button on the app would just continue to spin.
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Dmarien
7 Messages
8 months ago
Clearly a design flaw...not the false alarms, but the ability to shut off the alarm is obviously warranted. C'mon SS...make the change to the app.
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paulslinger
9 Messages
8 months ago
This is a major design flaw. It needs to be possible to switch of the alarm drom the app following a smoke detector alert.
Recently had precisely this issue in the middle of the night whilst we were away.
Smoke detector went off incorrectly whilst we were away.
After checking using our cameras I was happy there was no issue and tried to stop the alarm via the app. As mentioned previously, although an off button appears in the app, it does not work.
The only way it seems possible to turn this off is via the keypad.
We ended up having to wake up a neighbour to access our house and turn it off. This needs to be fixed or it just means I will have to remove the smoke alarm from my system until it is made fit for purpose.
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yujin820
1 Message
8 months ago
I’ve had too many false alarms with Simplisafe smoke detectors - even after cleaning and new batteries. I’ve replaced 3
in 3 years…
there needs to be a way to remotely shut off the alarm via the app otherwise it’s just a nightmare when it goes off when you are away
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bhill29
1 Message
2 months ago
SO... this just happened to me. Smoke alarm went off (false alarm) - I turned off the actual smoke alarm but the basestation would not stop bleating. GAH.
#1 -grab your basestation.
#2 - unplug it at the very bottom.
#3 - there is a tee tiny Phillips screw right where you unplugged it. this is the battery cover screw.
#4 - take out those godforsaken batteries and replace them if needed.
Issue solved.
#5 - Chuck your basestation out the window because it made your ears bleed from the incessant noise. :)
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Tomsueki
1 Message
1 month ago
Happened to me twice last night, according to folks above, there’s no solution from simplisafe. So I’m not going through this again, I’m getting rid of simplisafe system and start using a different product!
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