‎Apple watch app not working | SimpliSafe Help Center
 
drjoe66's profile

Monday, July 26th, 2021 6:35 PM

Apple watch app not working

For weeks now, my Apple watch app has been working fine for arming and disarming my new Gen 3 system, now it stopped working. I get the message "Current location does not have a security system installed". Well, there is one, I can even see it right now, and the Iphone and the web app connect just fine. Any ideas why this suddenly stopped working?

Community Admin

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4.8K Messages

2 years ago

Hi drjoe66,

Clearly the app on your watch isn't recognizing the correct info for your account. Have you already tried uninstalling and reinstalling on your Apple Watch? That should clear out any incorrect data saved on the device.

- Johnny M.
SimpliSafe Home Security

14 Messages

2 years ago

I didn't do anything, but it started working again after a few days. Now it stopped working again. The app was updated yesterday. Now the refresh on the watch doesn't even work. The app works and Is open on the iPhone. Restarted, deleted, reinstalled everything. Still not working. This was never an issue when we had the previous SimpliSafe system and started when we upgraded to the ver 3 system.

1 Message

2 years ago

I am having this same problem with my new Apple Watch SE. The watch app works as long as the iPhone app is open. When I close the iPhone app and hit refresh on the watch, the app gets stuck in refresh mode. Is there a solution to this problem?

(edited)

1 Message

1 year ago

Any updates on this? My watch app also never stops Refreshing. If I first have to open the app on my phone, the watch app is useless. 
BTW, a widget also would be nice. Like on Android phones…

1 Message

1 year ago

App on watch still stuck on refreshing. Are there plans to fix this?? Currently, the apple watch app is useless!

1 Message

1 year ago

I am having the same problem, it has 3 blue dots moving in a square shape reading refreshing.  How does this get fixed?  

Community Admin

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4.8K Messages

1 year ago

Hi all,

Just to update you on the current status of this issue. Our development team is currently still INVESTIGATING, but we've identified the cause related to how the app functions. We're working on resolution, and we'll keep you updated when we have more info.

(edited)

3 Messages

While using the SimpliSafe mobil App on my Apple Watch Ultra:
My Apple Cellular Watch Ultra appears to be dependent on my Apple iPhone 14 Pro Max, causing me to occasionally open my phone Simplisafe App to refresh the App on my watch.   This prevents me from leaving my phone at the house, making my watch unusable for the App.  I can't even use the Watch App while in the backyard if I need to occasionally refresh my phone.  Once refreshed the watch is no longer dependent on the phone for a various period of time, works great.
I just spent several minutes with Apple Care and SimpliSafe technical support.  We unpaired the watch from the phone, removed the App from both, and reinstalled the Apps on both, no luck.  If I understood the SimpliSafe tech correctly he believes the watch is dependent on the phone, causing the problems I mentioned above.   If in fact this is true I beg for a fix to be made, allowing the watch to access the SimpliSafe App independently.     
Any help would be appreciated.  
Thank you,
Craig

3 Messages

After reading post from others this appears to be a problem for the last 2 years...    surely it is fixable!       Please fix it.

2 Messages

7 months ago

Same iwatch issue of non-functional ongoing three dot refresh  making Simplisafe no longer convenient for entering with packages.   Setting down bags to dig out cell phone is risky in Chicago.    Please fix this potentially dangerous problem.  

3 Messages

15 days ago

While using the SimpliSafe mobil App on my Apple Watch Ultra:
My Apple Cellular Watch Ultra appears to be dependent on my Apple iPhone 14 Pro Max, causing me to occasionally open my phone Simplisafe App to refresh the App on my watch.   This prevents me from leaving my phone at the house, making my watch unusable for the App.  I can't even use the Watch App while in the backyard if I need to occasionally refresh my phone.  Once refreshed the watch is no longer dependent on the phone for a various period of time, works great.
I just spent several minutes with Apple Care and SimpliSafe technical support.  We unpaired the watch from the phone, removed the App from both, and reinstalled the Apps on both, no luck.  If I understood the SimpliSafe tech correctly he believes the watch is dependent on the phone, causing the problems I mentioned above.   If in fact this is true I beg for a fix to be made, allowing the watch to access the SimpliSafe App independently.     
Any help would be appreciated.  
Thank you,
Craig

This comment has been converted into a post

2 Messages

@craigharryman​  I have the same issue.  Watch opens and "pretends" to let me disarm, but never responds and I do not get notifications.  Walk up to the door and it is still locked (unlocking is part of the disarm).  Open the app on my phone and magically I get a notification that my system is "disarmed by remote" and it unlocks. Something is not right in the interaction between watch and phone.

Community Admin

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1.2K Messages

@jwmeyer35076​ and @craigharryman Thank you both for reporting this! Your cases have been forwarded to our engineers for further investigation. 

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