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diana's profile

Tuesday, November 15th, 2022 12:55 PM

Outdoor camera and doorbell camera record nearly every minute at night

Out of the blue last night, with no changes made to my nighttime settings, one of my outdoor cameras (less than 2 months old) and one of my doorbell cameras recorded nearly every minute overnight with 99% of the time there was nothing to record! Drained my outdoor camera battery. My problems with SimpliSafe have run the gamut of not recording when they should or over recording when there’s nothing going on. Also last night, there were multiple (3-5 times) instances of recordings from the same minute (think 3-5 recordings of 1:55 am) all through the night, minute after minute for the most part! What is going on SimpliSafe? It’s ridiculous to have to view all these videos when there is no activity and wake up to a drained battery.

Community Admin

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70 Messages

1 year ago

Hi @diana!

 

This is a known issue that our team is working on resolving. It may be fixed in the next firmware update, so make sure to stay up to date on those!

2 Messages

1 year ago

When will this be fixed mine is going off every minute at night it’s INSANE 

Advocate

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923 Messages

1 year ago

It what we call the death loop and all mine will do it sometimes put of nowhere and the only way I found was to go out and either pull battery out and reinstall and if that doesn't work pull the whole camera down and delete and reinstall after reset all again.  It happens at night and it will get stuck in a loop like it can't get out and the spotlight will stay on the whole time 

2 Messages

@lance843​  good lord. Last night mine triggered three times a minute for HOURS. 

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