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Outdoor Security Camera Series 2 Flashing Yellow During Setup

A flashing yellow light during the setup of your Outdoor Security Camera Series 2 indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.This issue can occur for a variety of reasons, such as:A firewall setting on your router is blocking

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Outdoor Camera Series 2

Too Many Motion Alerts From the Outdoor Security Camera Series 2

If you find that your Outdoor Security Camera Series 2 is detecting motion and you’re receiving too many notifications or alerts, there are some recommended placement and settings changes you can make to reduce the number of notifications.Adjust the Placement of the CameraIf your Outdoor Camera Seri

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Outdoor Camera Series 2

How to Reset the Outdoor Security Camera Series 2

If your Outdoor Security Camera Series 2 ever encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.To factory reset your Outdoor Camera:Ensure the camera is within 30 feet of the Base StationLocate the pairing button on th

Install / Set Up Help

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Outdoor Camera Series 2

Maximizing the Battery Life of the Outdoor Security Camera Series 2

The Outdoor Security Camera Series 2 has a battery life of up to 3 months, depending on settings and usage. To help maximize the life of the camera’s battery, we recommend making the following adjustments to its settings and location.Camera LocationYour camera is activated by a motion sensor for acc

Battery / Power

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Outdoor Camera Series 2

What are SimpliSafe® Active Guard Outdoor Protection Notifications?

SimpliSafe® Active Guard Outdoor Protection notifications are push notifications you will receive after an event has been reviewed by one of our expert monitoring agents. You can decide which SimpliSafe® verified outdoor events should trigger push notifications - such as Common Activity events or Pe

Features / Settings

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Outdoor Camera Series 2

Avoiding False Alarms With SimpliSafe® Active Guard Outdoor Protection

Our expert monitoring agents are trained to understand the difference between a visitor and a potential intruder - monitoring for any unknown persons when a motion event occurs. Where permitted, agents can also use automatic face matching during an event to avoid false interventions.You can create f

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Outdoor Camera Series 2

How can I Tell if an Agent is Viewing a Camera Feed for SimpliSafe® Active Guard Outdoor Protection?

SimpliSafe® Active Guard Outdoor Protection includes agent intervention when an unknown person is on your property. If an expert monitoring agent is actively viewing a camera event, you’ll see the event status read Agent Verifying in the Timeline. Additionally, your Outdoor Security Camera Series 2

Features / Settings

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Outdoor Camera Series 2