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How to Find the MAC Address of a SimpliSafe® Device

In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network.Only the Ba

Install / Set Up Help

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Cameras

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Wireless Outdoor Security Camera Settings & Customisations

The Wireless Outdoor Security Camera has a variety of settings that can be customised, such as Night Vision, Motion Detection, Picture Quality, and more, all within the SimpliSafe® Mobile App or Web App. Use the guided flow below to customise your Outdoor Security Camera settings.Customising Your Wi

Features / Settings

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Outdoor Cameras

Poor Audio Quality From The Outdoor Camera

The audio from the Outdoor Camera is designed to come in clearly through the SimpliSafe® Mobile App when reviewing timeline events or watching a live stream. If you find that the audio sounds muffled, dampened, or echo-like, there are a few steps you can take to try and improve your audio experience

Troubleshoot an Issue

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Cameras

Camera Motion Detection by System Arming State

NOTE: This feature is slowly rolling out to Wireless Outdoor Security Camera as a part of firmware version 1.35. You can check your camera’s firmware version under camera settings within the SimpliSafe® Mobile App.OverviewYou can customise your SimpliSafe® cameras even further by changing the motion

Features / Settings

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Cameras

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Can’t Connect Camera to Wi-Fi After Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.How to Run a Connection Check:Open the SimpliSafe® mobile appTap on the Cameras

Wi-Fi Troubleshooting

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Cameras

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Advanced Security and Sophisticated Features with the Wireless Outdoor Security Camera

Live Video and RecordingKeep watch on your home 24/7 with live video monitoring and motion-activated recording*. You’ll never miss a thing with high-definition video up to 1080p with sound, and a 140-degree field of view.*Available on select monitoring plans with recordingTwo-Way AudioTalk to visito

Install / Set Up Help

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Outdoor Cameras

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Wireless Outdoor Security Camera Video and Audio Troubleshooting

The Wireless Outdoor Security Camera provides an extra set of eyes outside of your home, to alert you to potential threats before an issue occurs. The following article will walk you through some common issues that may occur, along with the steps you can take to troubleshoot the issues and work towa

Troubleshoot an Issue

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Outdoor Cameras