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Smart Alarm Wireless Indoor Security Camera is Detecting Motion too Late

If your Smart Alarm Wireless Indoor Security Camera is detecting motion too late, there are generally two factors at play: improper placement of the camera, or a weak connection between it and your Wi-Fi network.Troubleshoot the connection between your camera and Wi-Fi networkTo determine whether th

Troubleshoot an Issue

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Smart Alarm Indoor Camera

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What does the SimpliCam Wired Indoor Camera Privacy Shutter Do?

SimpliCam Wired Indoor Camera was built with a stainless steel privacy shutter to give you complete control over your privacy. The privacy shutter closes to physically cover the lens.If the camera is paired with a SimpliSafe security system, the shutter will by default be closed in Home mode and whe

Features / Settings

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SimpliCam

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What does “Camera Connection Dropped” mean?

A "Camera Connection Dropped" error means that during a live stream, SimpliSafe stopped receiving video from the camera. This is often the result of poor internet connectivity between the camera and the router, causing the camera to be unable to upload video for viewing as fast as it is recording. T

Wi-Fi Troubleshooting

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Cameras

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What does “No Video” mean?

A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are no

Errors / Warnings

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Cameras

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What does the SimpliCam Wired Indoor Camera require to function?

To function properly, the SimpliCam Wired Indoor Camera requires:A power source, likely from an outletA 2.4 ghz Wi-Fi network A Smartphone is recommended in order to use the SimpliSafe App for installing the camera; however, cameras can be viewed through the Web App as wellA SimpliSafe System is not

Install / Set Up Help

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SimpliCam

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What does “Unable to Stream Video” mean?

What it MeansAn "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as poss

Errors / Warnings

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Cameras

How to Reset the Wireless Outdoor Security Camera

If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.First, you’ll need to remove the Outdoor Camera from the SimpliSafe® Mobile App.To remove the camera:Open the SimpliSafe® Mobile

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Outdoor Camera