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How is my Privacy Being Protected When Using Intruder Intervention?

From the moment we developed intruder intervention, ensuring our customers’ privacy remains secure has been a top priority. We’ve taken several steps in this regard.Monitoring agents do not have access to live camera streams outside of alarm events. Temporary access is only granted when an alarm sig

Install / Set Up Help

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Smart Alarm Indoor Camera

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How do Monitoring Agents Respond During An Intruder Intervention Alarm?

When your system sounds any burglary alarm, there’s a brief false alarm grace period. If you don’t cancel the alarm within this grace period, it will be handled by a SimpliSafe® Monitoring Agent. Once an Agent is handling your alarm, they will begin reviewing your Video Verification recordings and S

Install / Set Up Help

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Smart Alarm Indoor Camera

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What Is Intruder Intervention?

Intruder intervention is a new way to add advanced protection for your home using the Smart Alarm Wireless Indoor Security Camera with your Pro Plus, Pro, or Core (formerly Fast Protect™) monitoring plan. In the event an alarm is triggered within your home, our monitoring agents are able to view the

Features / Settings

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Smart Alarm Indoor Camera

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Solar Panel with Circular Mount Installation Guide

If your Solar Panel was purchased prior to October 2024 and has a circular mount on the backside of it, this article is for you! If your Solar Panel has a permanent mount that is separate from the Solar Panel body, please visit our Installation Guide for the Solar Panel with Permanent Mount for sepa

Install / Set Up Help

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Cameras

How to Recharge the Wireless Outdoor Security Camera Battery

The Wireless Outdoor Security Camera has a rechargeable battery that should last up to 3 months, depending on usage and placement.To remove the battery, simply untwist the cap on your Outdoor Camera. Then, use the tab on the battery to gently remove it from the battery compartment.To charge your bat

Battery / Power

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Outdoor Camera

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How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera

The Smart Alarm Wireless Indoor Security Camera has a rechargeable battery, that should last up to 3 months depending on placement and usage. The battery may take up to 6 hours to fully charge on a 5V, 7.5W USB power adapter with a 1.5A of current. You will know the battery is fully charged when the

Battery / Power

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Smart Alarm Indoor Camera

How to Recharge the Outdoor Security Camera Series 2 Battery

The Outdoor Security Camera Series 2 has a rechargeable battery that lasts up to 3 months depending on settings and usage. If you plan on using your Outdoor Security Camera Series 2 with SimpliSafe® Active Guard Outdoor Protection, you will need to plug your camera into power using the outdoor power

Battery / Power

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Outdoor Camera Series 2