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If your Outdoor Security Camera Series 2 ever encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary. To factory reset your Outdoor Camera: Ensure the camera is within 30 feet of the Base Station Locate the pairing button on
Install / Set Up Help
Help Center Article
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Outdoor Cameras
When installing your Outdoor Camera, it’s important to ensure that you twist the mounting dome onto the mounting plate until you hear an audible “click”. Continue to twist clockwise by hand until there is an audible “click”. When done properly, the mount will feel stable and secure; it will also req
The Outdoor Security Camera Series 2 has a battery life of up to 3 months, depending on settings and usage. To help maximize the life of the camera’s battery, we recommend making the following adjustments to its settings and location. Camera Location Your camera is activated by a motion sensor for a
Battery / Power
If your Outdoor Security Camera Series 2 is enrolled in SimpliSafe® Active Guard Outdoor Protection, some settings will have a “Locked” icon next to them under Camera Settings within the SimpliSafe® Mobile App. This is due to the fact these settings are needed for agent intervention during person on
Features / Settings
Outdoor Camera Series 2
When the Video Doorbell Pro is rung, you can hear it from two different places: the doorbell’s chime and the Base Station. If you do not hear a chime from one or both of these places, follow the troubleshooting steps below. The Doorbell Chime Does Not Ring, or the Chime is Incomplete If the Video Do
Troubleshoot an Issue
Video Doorbell Pro
The Smart Alarm Wireless Indoor Security Camera and SimpliCam® Wired Indoor Security Camera both come with a privacy shutter, which is a metal cover that will physically conceal the camera’s lens. When the privacy shutter is on, your camera will not record any motion. If your privacy shutter is open
SimpliCam
The Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera designed for indoor use. It’s part of SimpliSafe’s award-winning home security system and features: 1536p HD video capture 125-degree diagonal field of view Built-in motion detector Night vision Instant phone alert
Smart Alarm Indoor Camera
