If your Smart Alarm Wireless Indoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a pinhole reset of the camera may be necessary. 

To perform a soft reset of your camera:

1. Press the tiny pinhole button on the Smart Alarm Indoor Camera for 2 seconds.  

1. The pinhole reset is located behind the setup button on the top of the camera (see image below)

If the pinhole reset does not resolve the issue, perform a factory reset on your Smart Alarm Indoor Camera:

1. Remove the camera from the app (if applicable):

   1. Go to the Cameras tab at the bottom of the SimpliSafe Mobile App

   2. Tap the gear icon in the top right corner of the app

   3. Select your camera

   4. Choose 'Remove Camera' at the bottom of the screen

   5. Tap 'Yes' to remove the camera from your system

2. Press and hold the Setup Button (the larger button on top of the camera) until the camera chimes, or about ~20 seconds.

3. Once the camera has chimed, you can begin setting up your camera again from within the SimpliSafe Mobile App using the steps here

​If your camera continues to flash white and is not responsive to resetting it with the above steps, please contact our support team for further assistance.